Patient Access Specialist - PEC Willow Oaks
Employer not yet confirmed · Fairfax, Virginia, United States
Inova Fairfax Hospital- PEC Willow Oaks is looking for a dedicated Patient Access Specialist to join their team. This position will also float to Fair Oaks - PEC location on occasion. This position is full-time, Monday- Friday7:30am-4pm.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.
Patient Access Specialist Job Responsibilities:
- Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
- Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
- Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
- Financial Counseling: Assesses coverage and initiates financial assistance.
- Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
- Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
- Kiosk: Educates patients and reports usage trends on kiosks.
- Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
- Referrals: Validates insurance and tracks referral status.
- Scheduling: Schedules specialty visits and coordinates preparation.
- Transport: Coordinates special needs transport.
- Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
- Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
- Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Minimum Qualifications:
- Education: High School Diploma or GED
- Experience: 1 year of patient access experience