Senior Therapy Coordinator
APM Group · Toowong, QLD, Australia
When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.
What you’ll do at our Toowong clinic:
Client Experience & Coordination
• Coordinate new client intake, onboarding, and continuity of care
• Review referrals, questionnaires, and service agreements prior to commencement
• Facilitate timely scheduling, rescheduling, or alternate service options (e.g. telehealth, therapy support)
• Ensure clients and families receive clear communication and feel safe, supported, and valued
• Support timely feedback processes and confirm service pathways and therapy requirements
Operational & Service Delivery Oversight
• Coordinate therapist caseloads to optimise service delivery, productivity, and travel efficiency
• Support delivery of client-centred, evidence-based therapy services across clinic, home, school, and community settings
• Oversee implementation, review, and adjustment of individualised therapy plans
• Ensure discipline-specific and complex caseloads are supported appropriately
• Maintain privacy, confidentiality, and compliance with professional standards
Therapy Programs & Planning
• Oversee initial appointments and goal-based therapy planning processes
• Ensure therapy plans include measurable goals, targeted interventions, and session structure
• Support provision of home- and school-based resources and therapy activities
• Monitor service delivery progress, goal reviews, and outcomes
• Coordinate referrals to other disciplines or group programs as required
Reporting, Documentation & Systems
• Ensure clinical notes, appointments, and service records are completed accurately and on time
• Oversee generation of compliant reports, service delivery summaries, and invoices
• Monitor and manage PMS data accuracy, productivity reporting, and client documentation
• Ensure incidents, complaints, and risks are recorded and escalated appropriately
Funding, Compliance & Professional Leadership
• Align therapy plans and service delivery with funding models (e.g. NDIS, Medicare, private)
• Monitor invoicing accuracy, debtor timeframes, and client activity targets
• Support therapists and coordinators through supervision, guidance, and problem-solving
• Participate in meetings, professional development, and quality improvement activities
• Ensure compliance with registration standards, organisational policies, WHS, and child safety requirements
What you’ll bring:
- Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change
- An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality
- Ability to collaborate and communicate effectively with our leadership team, therapists and clients
- Excellent in-person, telephone, email and PMS-based communication skills
- Demonstrated leadership and/or team coordination skills including delegating, scheduling and workload management
Qualifications / Compliance:
- NDIS Workers Screening Check
- Current Drivers’ Licence and vehicle
- Current Working with Children Check or Working with Vulnerable People Registration (state specific)
- National Police Check
- Accredited First Aid & CPR Certificate
What you’ll get:
Flexibility and Wellbeing
- Flexible hours and compressed work options
- Up to 12 weeks annual leave.
- Up to 16 weeks paid primary carer leave
- Wellbeing support program for you and your family
Reward and support
- Competitive salary
- Registration and professional membership contribution
- Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together
- National and global career pathways through the APM Group
Who we are:
We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.
Apply today or reach out to Ayesha on 0461 101 104 or Ayesha.din@apm.net.au for a confidential chat to learn more.