Director of Process Development
Network Connex · Remote
National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.
If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.
Position Summary
The Director of Process Development is responsible for leading the development, standardization, implementation, governance, and continuous improvement of field operating processes across the organization. This role transforms successful field practices, leadership expectations, operational lessons learned, and strategic objectives into scalable, repeatable operating systems that improve project execution, operational consistency, and business performance.
This position serves as a key operational leader focused on strengthening project execution through process excellence. The Director partners closely with Field Operations, the Project Management Office (PMO), Technical Services, Quality, Safety, Labor Coordination, and executive leadership to ensure operational processes are practical, measurable, adopted, and effective across all markets and projects.
The ideal candidate combines strong field operations expertise with systems thinking, change management capabilities, and a passion for continuous improvement.
Key Responsibilities
Process Development and Standardization
Develop, implement, and maintain standardized field operating procedures, practices, templates, workflows, and supporting documentation.
Establish company-wide operational standards and minimum expectations for project startup, planning, daily field management, reporting, labor management, productivity tracking, escalation procedures, and project closeout.
Identify opportunities to reduce process variation and improve operational consistency across markets, customers, and project types.
Translate successful project execution practices into scalable organizational standards.
Maintain governance over approved operating procedures, including version control, change management, and retirement of obsolete processes.
Operational Excellence and Continuous Improvement
Lead continuous improvement initiatives designed to enhance field execution, operational efficiency, quality, and project outcomes.
Analyze operational performance trends to identify opportunities for process enhancements.
Capture and incorporate lessons learned from project execution into standardized operating systems.
Simplify processes and reduce unnecessary administrative burden while maintaining compliance and operational effectiveness.
Partner with operational leaders to identify and eliminate barriers to consistent execution.
Process Implementation and Adoption
Lead the rollout, communication, training, and implementation of new operating processes across the organization.
Develop change management strategies that drive adoption and sustainable implementation.
Monitor process utilization and adoption rates across projects and operating regions.
Support leaders and project teams during process transitions and implementation efforts.
Establish mechanisms to collect field feedback and continuously improve process effectiveness.
Governance and Compliance
Conduct operational process reviews and compliance assessments to ensure adherence to approved standards.
Recommend corrective actions and improvement plans when process gaps or inconsistencies are identified.
Develop reporting and scorecard methodologies to measure process effectiveness and organizational adoption.
Ensure alignment between field operations, project management, quality, safety, and business objectives.
Cross-Functional Leadership
Partner closely with the Project Management Office to align project management and field operational processes.
Collaborate with leaders across Operations, Quality, Safety, Labor Coordination, Labor Development, and Large Project Delivery functions.
Build alignment among stakeholders regarding operational standards and execution expectations.
Serve as a trusted advisor to operational leadership on process strategy and execution improvement initiatives.
Measurable Outcomes and Success Metrics
Success in this role will be demonstrated through:
Increased adoption and consistent utilization of approved operating processes across projects and regions.
Improved operational consistency and execution quality across markets.
Reduction in recurring operational issues, execution failures, and process-related inefficiencies.
Faster implementation and organizational adoption of new processes and initiatives.
Improved project performance indicators, productivity metrics, and operational effectiveness.
Reduction in unnecessary administrative variation and redundant processes.
Higher compliance with approved operational standards and governance requirements.
Continuous enhancement of operating systems through measurable lessons learned and improvement initiatives.
Required Qualifications
Bachelor's degree in Construction Management, Engineering, Business, Operations Management, or a related field; equivalent experience may be considered.
Minimum of 10 years of progressive experience in construction operations, field operations, project management, operational excellence, or process improvement.
Demonstrated experience developing and implementing standardized operational processes across multiple teams, projects, or geographies.
Strong knowledge of large-scale project execution and field management practices.
Experience leading organizational change and operational transformation initiatives.
Strong analytical, problem-solving, and data-driven decision-making skills.
Exceptional communication, facilitation, relationship-building, and leadership capabilities.
Ability to influence diverse stakeholders across all organizational levels.
Preferred Qualifications
Experience supporting telecommunications, broadband, wireless, electrical construction, mission-critical infrastructure, utility, or data center projects.
Experience implementing continuous improvement methodologies and operational excellence programs.
Knowledge of construction project management systems, productivity management, workforce planning, and execution controls.
Proven success leading enterprise-wide process standardization initiatives.
Leadership Competencies
The successful candidate will demonstrate:
Strategic and systems-oriented thinking.
Strong field credibility and operational expertise.
Ability to influence without direct authority.
Continuous improvement mindset.
Effective change leadership capabilities.
Strong organizational and execution skills.
Commitment to accountability and operational excellence.
Collaborative partnership across functional teams.
Physical Demands and Work Environment
This position may require extended periods of sitting, standing, walking, and working on active project sites. The employee may occasionally be required to lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union.
EEOC-Minority/Female/Disability/Veteran
National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against