Technical Account Manager (TAM) — Bases de Dados
Claranet · Lisboa, Portugal
We're fast learners,
hard workers, natural collaborators... and we Make Modern Happen!
Our ambition is to
unlock the potential of our digital world so that organisations everywhere can
innovate and thrive securely.
We aim to achieve
this goal by bringing together the world’s most talented people and the most
powerful technologies, combining them to address our customers' challenges and to
build something stronger together.
If you share our
vision, join us!
Right now, we are
looking for a Technical
Account Manager (TAM) — Bases de Dados to integrate our
internal team, based in Lisbon or Porto.
Your responsibilities
include:
- Serve as the technical point of contact for the client on issues
related to databases and associated services;
- Understand the architecture and operational context of the client’s Informix environments - instances, databases, application dependencies,
and infrastructure dependencies;
- Communicate status, impact, risks, dependencies, and next steps
clearly and in a timely manner, tailoring the message to both technical and
non-technical audiences;
- Prepare and lead service meetings, periodic reviews, and follow-up
on agreed-upon actions;
- Track incidents, issues, changes, and service requests,
coordinating with the DBA, infrastructure, networking, applications, and
support teams;
- Support change management and communication regarding planned
interventions, including maintenance windows and impact on production;
- Monitor service metrics, incident trends, and action plans,
ensuring compliance with contractual SLAs;
- Internally escalate situations that require management decisions or
specialized intervention;
- Identify operational risks and opportunities for improvement, and
forward recommendations for technical validation;
- Support capacity planning, business continuity, backup, and
disaster recovery efforts, in coordination with the relevant specialists;
- Keep technical and operational documentation up to date, including
contact information, dependencies, and agreed-upon procedures.
You must have:
- Professional experience in database administration, support, or
operations;
- Solid knowledge of IBM Informix: architecture, instances,
databases, operational routines, monitoring, backups, and initial
troubleshooting;
- Ability to interpret metrics, logs, and performance symptoms, and
to coordinate analysis with specialists;
- Knowledge of SQL and the operating systems relevant to the
environments in question;
- Familiarity with incident, problem, and change management, as well
as service levels, for example, in an ITIL context;
- Experience managing technical relationships with clients or
coordinating IT services;
- A bachelor’s degree relevant to the role and/or solid technical
experience gained through years of related work;
- Technical English.
We value:
- Knowledge of high
availability, replication, and disaster recovery;
- Scripting for
automating operational and monitoring routines;
- Knowledge of other
database platforms used by the client: SAP HANA, Microsoft SQL Server, and
Oracle Database;
- ITIL certification
or equivalent;
- Previous
experience in a managed service provider (MSP) or outsourcing context.
We
offer:
- Regular
professional development;
- Certification
paths resources;
- Regular teambuilding programs;
- Friendly workplace.
Workplace: Lisbon / Porto (Hybrid)
Claranet: Make Modern
Happen!