Client Strategy Executive
Tsys · Charlotte, North Carolina, United States
Job Description
Ready to take your career global?
Make your mark at one of the biggest names in payments and software. We are looking for a Client Strategy Executive who plans and oversees strategic, enterprise-level growth activities and support for company software solutions for a designated portfolio of enterprise clients. Develops strategic client relationships and aligns client business, product and service needs to ensure Genius is meeting clients’ strategic goals. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
What you’ll own
- Own the overall relationship for assigned enterprise clients, serving as the primary point of contact across Global Payments products, services, strategic initiatives, and support functions.
- Act as the voice of the customer by advocating for client needs, aligning internal resources, and ensuring successful delivery of service, support, and product enhancements.
- Manage escalations, critical incidents, and service issues, coordinating cross-functional teams to drive resolution while maintaining proactive communication with client stakeholders.
- Develop a deep understanding of client business objectives, operating environments, and strategic priorities to create account plans, identify growth opportunities, and improve client outcomes.
- Lead client business reviews and executive presentations, providing data-driven insights, performance reporting, strategic recommendations, and action plans.
- Drive client retention, contract renewals, and long-term satisfaction while identifying opportunities for cross-sell, product adoption, and revenue growth.Monitor account health, operational performance, and client processing environments to identify risks, improve efficiency, reduce downtime, and support business objectives.
- Partner with Sales, Product, Operations, Support, Legal, and Executive Leadership teams to develop client solutions, execute strategic initiatives, and ensure successful delivery.
- Maintain awareness of industry trends, regulatory changes, competitive offerings, and payments technology to provide strategic value to clients and uncover new opportunities.
- Provide forecasting, revenue projections, account reporting, and performance metrics to support business planning and growth objectives.
What you’ll bring
- 5+ years of experience in account management, client success, relationship management, or portfolio management roles.
- Hospitality, restaurant, QSR, food service, POS, or payments industry experience
- Proven ability to retain, grow, and strategically manage a portfolio of client accounts.
- Experience partnering cross-functionally to resolve client issues, drive adoption, and identify growth opportunities.
- Proficiency with Salesforce, Microsoft Office, and collaboration tools such as Slack.
It’s a bonus if you have
- Experience managing complex enterprise accounts and building executive-level client relationships.
- Strong analytical and problem-solving skills with the ability to navigate complex business challenges.
- Experience leading cross-functional projects or influencing teams without direct authority.
- Strong presentation and communication skills, including delivering business reviews to client stakeholders.
- Ability to work independently, exercise sound judgment, and identify opportunities to improve client outcomes and grow the business.
$110,000 - $130,000
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
https://jobs.globalpayments.com/en/why-global-payments/benefits/
At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.
#LI-Remote
EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.