Senior Event Manager - Caribe Royale Orlando Hotel
SIERRA LODGINGS INC · Caribe Royale Orlando - Orlando, FL 32821
Scope of Position
The Senior Event Manager prepares all event documentation and coordinates with the Sales departments and clients to ensure consistent, high-level service throughout the pre-event, event and post-event phases of property events. He/she ensures a seamless turnover from sales to service back to sales. He/she serves as the event planner’s primary contact on property and is responsible for his/her experience.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- 2-3 years’ experience in event management at a resort property preferred.
- Proven organizational, interpersonal and communication skills.
- Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Knowledge of catering and events market.
- Knowledge of diverse events i.e. weddings, corporate events, and reunions.
- Proven ability to handle complex group and social events.
- Ability to operate a motor vehicle.
Responsibilities
- Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
- Lead pre-event and post-event meetings for assigned groups.
- Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
- Manage client budgets to maximize revenue and meet client needs.
- Manage group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
- Participate in client site inspections and assist with the sales process when necessary.
- Act as a liaison between field salesperson and client throughout the event process (pre-event, event, and post-event).
- Review of billing and payments with clients.
- Work closely with accounting on pre/post event billing arrangements.
- Review comment cards and guest satisfaction results with associates.
- Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
- Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
- Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
- Assist with potential clients (site-inspections) as required.
- Inspect function space for physical appearance/maintenance needs and communicate with appropriate point of contact.
- Perform any other reasonable duties as required by management.
Education
- 4-year university degree preferred or equivalent experience in hotels/resorts.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Able to work with and understand financial information and data and basic arithmetic functions.
Physical Requirements
- Able to work in a fast-paced environment.
- On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
- Physically fit in order to lift, pull and push items up to 50 pounds.
- Requires standing/walking/reaching and bending throughout shift.