Front Desk Agent - Hotel Operations
seminolehardrock · Hard Rock Hotel & Casino Atlantic City, United States
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
- Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
- Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
- Communicate with Customer Care for future reservations via telephone calls.
- Assist with booking guest reservations that are walk-ins.
- Respond to guest requests and communicate with other departments as it relates to those requests.
- Provide alternative options to guests if their requests cannot be satisfied.
- Offering bell assistance to each guest upon departure.
- Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
- Other duties as assigned.
QUALIFICATIONS
- High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
BENEFITS INCLUDE:
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
- Pay rate $18.00 hr