Key Account Manager
Mondiale VGL · Sydney, New South Wales, Australia
Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.
For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.
We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.
Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.
We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.
The role
At Mondiale VGL, you’ll take ownership of a portfolio of strategic clients and become their trusted advisor, not just their point of contact. You’ll bring your freight forwarding and supply chain expertise to the table, pair it with sharp commercial instincts, and help our clients move smarter while growing profitably alongside us.
This is a high-visibility role. Your voice will be heard, your ideas will be valued, and your results will be seen.
What you’ll be doing
- Owning and growing a portfolio of key accounts, driving service excellence, retention and profitability
- Building strong, multi-level relationships as your clients’ go-to person
- Leading proactive account management, including regular reviews, reporting and QBRs
- Turning global market trends and disruptions into practical strategies that clients can act on
- Overseeing onboarding, SOPs and the ongoing optimisation of client supply chains
- Keeping a close eye on margins and commercial performance at shipment and account level
- Resolving escalations and managing exceptions with calm and confidence
- Collaborating with operations, sales and global teams to deliver consistent results
- Spotting new opportunities through research and networking, and keeping Client Intelligence accurate and up to date
What you’ll bring:
- 4+ years with strong end-to-end freight forwarding expertise across multimodal movements
- Deep understanding of PO management, supply chain flows, and operational best practice
- Commercial acumen with experience managing margins, P&L, and pricing strategies
- Confidence navigating complex logistics scenarios, customs, and compliance requirements
- Ability to interpret market intelligence and provide strategic advice to clients
- Advanced systems knowledge, including freight platforms, reporting, and visibility tools
- A proactive, solutions-focused mindset with a strong sense of ownership
If you’re ready to step into a role where you can influence, optimise, and elevate client supply chains while working with a globally connected team—Mondiale is ready for you.
Why Mondiale VGL?
- Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
- Join a supportive, energetic environment where no two days are the same
- Build a career where your impact drives the future of the logistics and freight teams
If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.
We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.