Customer Support Consultant - Distribution
Volue · Trondheim, Norway
Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations.
We are now looking for Customer Support Consultant who can help us to continuously improve Volue’s ability to provide value to customers in line with the Volue mission.
As a Customer Support Consultant, you will be part of our Nordic Distribution Support team, primarily working with support for Elsmart. You will help our customers solve both technical and functional issues and provide advice and guidance on how to use our solutions.
An important part of the role is taking ownership of customer cases from the moment they are received until they are resolved or handed over to the appropriate team. You will work systematically to log, prioritize, investigate and follow up cases, while ensuring clear and helpful communication with the customer throughout the process.
Our ambition is to resolve as much as possible within Support. This means being curious, enjoying troubleshooting and investigation, and being willing to dig a little deeper into an issue before involving other teams when needed.
What you will be doing to make a difference:
- Receive, log and prioritize customer requests and incidents
- Investigate and troubleshoot technical and functional issues
- Follow up with customers throughout the lifecycle of a case and ensure clear and proactive communication
- Coordinate cases that require involvement from other teams or areas of expertise
- Work closely with Managed Services, Consultants, Developers and Product
- Contribute to identifying underlying causes of recurring incidents
- Follow established processes for prioritization, escalation and Major Incident handling
- Contribute to knowledge sharing and continuous improvement of how we work within Support
- When relevant, contribute to customer training and other activities related to our solutions
What you need to succeed:
We are looking for someone who enjoys working at the intersection of technology, problem solving and customer dialogue. Previous experience with Elsmart is not necessarily required. What matters most is that you are curious, structured and motivated to learn, and that you enjoy understanding both the technology and how our solutions are used by our customers. This role is particularly well suited to someone who is early in their career and wants to develop further within technical support, problem solving and customer dialogue.
You may recognize yourself in several of the following:
- You have relevant education within IT, technology, energy or electrical engineering, preferably combined with 1–3 years of relevant professional experience. We also welcome applications from recent graduates with a relevant background and a strong motivation to learn. Relevant professional experience can compensate for formal education.
- You enjoy troubleshooting and finding solutions to problems that do not necessarily have an obvious answer.
- You are structured and able to prioritize when several cases require attention at the same time.
- You communicate clearly, both verbally and in writing, and can make technical topics understandable to customers.
- You enjoy customer interaction and take ownership of cases through to a resolution or a clear next step.
- You are curious about technology and motivated to continuously develop your own knowledge.
- You enjoy collaborating with others and sharing knowledge within the team.
- You take initiative and responsibility while also recognizing when it is appropriate to involve others.
- Knowledge of system configuration, integrations and data flows is an advantage, but not a requirement.
- You communicate well in Norwegian or another Scandinavian language, as well as English. If you also speak German, we consider this a clear advantage.
Reasons to join Volue team and what we offer:
- Large degree of influence in shaping & developing the role further
- Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment
- Flexible working hours & competitive compensation package
We are looking to hire for Volue office in Trondheim or Arendal.
In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together!
Company Culture
In Volue, we believe that in order to be a successful company, we need to bring everyone to the table.
We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work.
Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.