Senior Business Support Officer
East Midlands Shared Services · Leicestershire, United Kingdom · hybrid
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicestershire, LE3 8RF
Salary: £33,129 - £35,493 per annum (pro rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 15th November 2026
Interview Date(s): 25th and 26th November 2026
An opportunity has arisen for a well-organised and effective individual to join the Children and Family Services Business Support Team as a Senior Business Support Officer within the Education area.
About the Role
The successful candidate will work within the Education area and will be responsible for ensuring timeliness and efficiency within the team. The successful candidate will provide management oversight aligned with service goals and statutory requirements, including liaising confidently with internal and external partners to ensure excellent service delivery.
As the Education service continues to evolve, the successful candidate will play a key role in supporting the team through change and leading initiatives that drive ongoing improvement.
Main duties and responsibilities:
- To line manage staff which involves supervisions and absence management
- To oversee implementation and closing of accounts, including arranging forecasting meetings, payments to schools and partners, and managing all monitoring and preparation processes to support service managers
- To work confidently with and liaise with a range of internal and external agencies to ensure children receive our services and monitor appropriate information including statutory/business critical requirements
- To lead teams by providing guidance and advise through structured meetings and provide office cover for equivalents roles and other business support staff, including absence across service areas
- Ensure that all appropriate C&FS information within the service areas is accurately kept up to date including website, policies and procedures and co-ordinate across service areas according to LCC requirements.
- To be responsible for supervising the inputting of data in relating to Children and Family Services, ensuring that all data meets statutory timescales This includes monitoring various reports, performance indicators, analysis and targets whilst ensuring all quality and data cleansing is appropriately managed.
- To ensure robust maintenance and review of office processes/systems, including development of information, communication and technology.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Recognised Academic Qualifications such as NVQ 4 or equivalent experience in business administration. A Level in English Language Or equivalent standard of written & spoken English.
- Extensive admin experience in a public or commercial setting and have recent experience of supervising staff. Experience in workload management and work allocation with the confidence to run a large diverse team to cover for absence of Senior colleagues.
- Be trained and proficient in all aspects of Microsoft Office including the ability to use spreadsheets and perform basic data analysis.
- Good organisational, verbal and written communication skills along with excellent customer care skills and a full understanding of the need to maintain confidentiality.
- The ability to produce accurate work to met deadlines, including taking meeting notes and work effectively and efficiently whilst under pressure.
- The ability to establish and maintain working relationships and communicate effectively with staff at all levels.
- To have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Debbie Clarke, Business Manager - Operations
Email: Debbie.clarke@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.