Operations Manager - CDD UK
Entain · London, England, United Kingdom · hybrid
About Entain
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
This is a hybrid role. As a Operations Manager CDD you will be responsible for You will be responsible for leading daily operations, driving service excellence and creating a high-performing team environment. You'll use data and insight to improve performance, strengthen processes and manage operational risks, while collaborating across the business to deliver positive and sustainable change.
Reporting to the Head of CDD - UK you will be part of the CDD team
You Will:
- Lead Operational Performance: Manage daily operations, ensuring teams provide excellent service while meeting performance, quality and efficiency targets.
- Develop Teams: Coach, motivate and develop team leaders and colleagues, setting clear goals and supporting performance and training.
- Improve: Review operational processes, identify opportunities to remove friction and implement improvements that enhance efficiency, quality and customer outcomes.
- Manage Risk & Compliance: Ensure operational activities meet internal policies, regulatory requirements and audit standards, managing risks, incidents and operational issues.
- Deliver Change & Collaboration: Partner with Technology, Risk, Product, Compliance and senior leadership to deliver operational change, new projects and strategic improvements.
You Have:
- Operational management experience within a fast paced envirnoment
- Strong analytical, with a data-driven approach to identifying issues and making informed decisions.
- Strong communication and influencing skills, with the confidence to work with colleagues and partners at all levels.
- Knowledge of Safer Gambling and AML regulations, supported by a relevant legal, AML or management qualification or equivalent experience.
Benefits
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:
- A regular bonus and great pension.
- 25 days annual leave and all Bankholidays.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- A stake in our success through our ShareSave scheme.
How we use Artificial Intelligence (AI) in recruitment
We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you.
Fairness, transparency and trust
Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.