Assistant Manager II
GOODWILL INDUSTRIES OF THE GULF COAST INC · Fairhope Store - Fairhope, AL 36532
TITLE: Assistant Manager DATE WRITTEN: 06/2026
DEPARTMENT: Donated Goods SUPERVISED BY: Store Manager
SUPERVISES: Store Employees, participants/trainees STATUS: Hourly
Mission Contribution:
To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.
Function:
Under the team leadership of the Director of Store Development or the Store Manager, the Assistant Manager is responsible for all aspects of operating a donated goods retail store.
Essential Functions:
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Ensures World Class donor and customer service is delivered consistently by creating a positive experience for every shopper, donor, and team member.
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Trains, develops, supervises, and evaluates team members within the framework of Goodwill policies, procedures, and job descriptions.
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Conducts hands-on training and maintains proficiency in all store positions. Must be a hands-on leader who is actively involved in all areas of store operations and able to meet the physical requirements of each position.
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Oversees the proper handling, processing, merchandising, rotation, pricing, and stewardship of donated goods in accordance with agency standards.
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Monitors store performance and key operational metrics, including sales to budget, donor value, production, payroll, inventory flow, and labor productivity, and takes corrective action when needed.
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Assists with scheduling, payroll management, timecard reviews, and staffing adjustments to support operational and financial objectives.
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Ensures agency property, equipment, supplies, and facilities are properly maintained, secured, ordered, and utilized in accordance with established budgets and agency practices.
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Maintains compliance with all safety, security, loss prevention, risk management, and agency policies, including the timely reporting of accidents, injuries, and unusual incidents.
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Ensures the following statistical counts are completed accurately and in a timely manner:
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Donor Counts
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Cash Counts
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Bank Deposits
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Apparel Hang Counts
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Rotation Counts
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Salvage
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Works with the Director of Risk Management to maintain compliance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
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Maintains knowledge of agency programs, operational standards, industry trends, and competitive pricing practices.
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Supports agency initiatives, special events, training programs, and accreditation requirements as assigned.
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Performs other duties as assigned.