Plumbing Manager
sila · Stoneham, Massachusetts, United States · onsite
USD 119,000 to 120,000 a year
Plumbing Service Manager – Stoneham, MA
Sila Services – Stoneham, MA
Pay: $120,000/year + bonus incentives
Full-Time | In Person
Ready to Lead a Plumbing Team and Make It Better?
Sila Services is looking for an experienced Plumbing Service Manager who loves the plumbing business, knows how to lead people, and wants the opportunity to really make an impact.
You’ll lead a team of approximately 15 residential plumbers and have ownership of the day-to-day performance of the department. This isn’t a sit-behind-a-desk management job. You’ll coach your team, spend time in the field, dig into the numbers, solve problems, and work alongside leadership to continue growing the business.
If you’re the kind of leader who enjoys developing technicians, building a strong culture, and watching your team succeed, we’d love to talk to you.
To Be Considered, You Must Have
3+ years of Plumbing Service Management experience
7+ years of residential service plumbing experience
Proven experience leading, coaching, and developing plumbing technicians
Experience managing KPIs, revenue, gross profit, and overall department performance
Strong knowledge of residential plumbing service, repair, and installation
ServiceTitan experience strongly preferred
What You’ll Do
Lead and manage a team of approximately 15 residential plumbers
Oversee the daily operations of a 24/7 plumbing department
Coach, train, and develop technicians through one-on-ones, ride-alongs, and ongoing training
Monitor KPIs, revenue, gross profit, conversion, and technician performance
Use ServiceTitan to manage workflow, reporting, and department performance
Work closely with dispatch to maximize technician productivity and capacity
Review estimates, service reports, job notes and technician documentation
Support technicians with difficult jobs, estimating and presenting options to homeowners
Help technicians improve their customer service, communication and sales skills
Handle escalated customer issues and make sure they are resolved quickly
Recruit, onboard and develop new team members
Hold the team accountable for performance, quality, safety and customer experience
Identify opportunities to increase revenue, profitability and operational efficiency
Partner with leadership on department goals, budgets and growth plans
What We’re Looking For
We’re looking for someone who understands both sides of the job — plumbing and leadership. You should be comfortable talking through a difficult plumbing issue with a technician one minute and reviewing KPIs, revenue, and gross profit the next.
You need to be organized, comfortable holding people accountable, and able to build relationships with your team. Experience with estimating, quoting, and presenting plumbing solutions is important, and a plumbing license is preferred.
Valid driver’s license and clean driving record required.
What We Offer
$120,000 base salary + bonus incentives
Medical, dental and vision insurance
401(k)
Paid time off
Parental leave
Life insurance
Professional development and training
Referral program
Opportunities for advancement
If you’ve successfully led a residential plumbing service team and want the opportunity to build, develop and grow a department, we want to hear from you.
Come grow with Sila Services!