Housekeeping Supervisor - Waldorf Astoria Ras Al Khaimah
Efet Cx_1009 · Ras Al Khaimah, UAE · onsite
Here's what you'll do during a typical day:
ESSENTIAL FUNCTIONS
- Supervise Housekeeping Attendants
- Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk
- and / or load into automated property management systems
- Daily allocation of rooms and deep cleaning tasks to team members
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards
- Aware of all room categories and amenities
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost property procedures
- Ensure guest laundry is cleaned and delivered in a timely manner
- Report maintenance issues to Maintenance/Engineering Department
- Assist Senior Housekeeping Supervisor with training requirements
- Represent the needs of the team to others in the hotel
- Be environmentally aware
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist in Public Areas inspection and other departments wherever necessary and maintain good working relationships
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide customer service to guests (internally/externally), including information about hotel services,
- activities, and local attractions.
- Promote team member loyalty and empowerment.
- Communicate and coordinate with Engineering/Property Operations the repair and maintenance
- program as related to guestrooms and public areas.
- Quarterly linen inventory.
What It Takes to Make the Stay
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Read, write and speak English fluently.
- Knowledge of inventories, scheduling and productivity.
- High school math level required.
- Ability to communicate effectively with the public and other team members verbally and in written form.
- Ability to inspect 25 to 80 rooms per day.
- Ability to clean rooms, when needed.
- Physically able to move and / or operate large objects, such as: maid’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
- Ability to follow and enforce all hotel standards, including safety procedures/standards and able to
- Recognize and act in emergency situations.
- Knowledge of and ability to operate computer.