Founding Enterprise Account Manager
True Talent Solutions Partners · Redwood City · onsite
ABOUT THE ROLE
As the first Enterprise Account Manager, you will own post-launch relationships and renewals across a portfolio of large enterprise customers at an AI software company. Reporting to the COO, you will help establish the account management function and drive retention and expansion.
WHAT YOU'LL DO
- Manage enterprise customer relationships from production launch through renewal across a double-digit portfolio.
- Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts.
- Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to manage customer relationships and renewals.
- Use adoption and usage data to build customer business cases for moving pilots into production and expanding use cases across departments.
- Lead executive business reviews and surface customer blockers to Product and Engineering, connecting issues to retention and revenue impact.
WHAT WE'RE LOOKING FOR
- Two to seven years of experience in enterprise account management or customer success at a B2B software company.
- Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio or a $3 million to $4 million ARR portfolio.
- A track record of growing accounts and closing renewals, with revenue outcomes you can clearly explain.
- Experience working with senior stakeholders and navigating commercial negotiations; customer success experience should extend beyond support, onboarding, or project management.
- Familiarity with CRM systems, usage analytics dashboards, APIs, or usage-based pricing is useful. Experience with AI, LLMs, voice AI, or call center-heavy industries is a plus.
- Comfort working in a fast-paced, in-person startup environment and with an intensive work schedule.
COMPENSATION & BENEFITS
Base salary of $180,000 to $220,000 annually, plus equity. Equity vests over four years with a one-year cliff. Visa sponsorship is available. A commission structure is being finalized.
LOCATION
On-site in Redwood City, California.