RCS Senior Specialist - Evenings
Indiana University Health · Indianapolis, Indiana, United States
Opportunity for remote schedule. Must be able to attend onsite trainings, meetings, and events as needed.
Mon-Fri from 3:30p-11p with rotating weekends, 40hrs a week
The RCS Senior Specialist serves as a key operational support resource for the Switchboard team, providing exceptional customer service while ensuring efficient call handling, on-call management, and communication across the organization. This role assists with training, quality monitoring, workflow coordination, and real-time operational support to help maintain seamless 24/7 operations. The ideal candidate demonstrates strong communication skills, attention to detail, problem-solving abilities, and a commitment to teamwork and service excellence.
Key Qualifications:
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Attention to detail and problem-solving skills
- Experience with healthcare, call center, or switchboard operations preferred
- Ability to collaborate effectively with peers and leadership teams
•Requires understanding of medical record requirements, regulations and policies.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires ability to prioritize and process multiple tasks at once.
• Requires the ability to meet objectives and standards.
• Requires knowledge of personal computers using various types of word processing and database software.
• Five years of Revenue Cycle experience preferred.