General Manager- Commercial Lines (Dubai)
Qureos Inc · Dubai, UAE
Our customer is hiring for the following role:
Main Purpose of Job:
To establish, lead and grow Braxtone’s Commercial Lines and Property & Casualty (P&C) loss adjusting business, building a strong market presence and delivering high-quality technical claims and loss adjusting services to insurers, reinsurers, brokers and corporate clients.
Reporting To: CEO
Job Description
- Build and lead the Commercial Lines / P&C loss adjusting function, including its business plan, operating model and growth strategy.
- Develop new business opportunities and build relationships with insurers, reinsurers, brokers, corporate clients and other market stakeholders.
- Lead and oversee complex commercial and P&C claims and loss adjusting assignments.
- Ensure technical quality, accuracy, independence and timely delivery of loss adjusting reports.
- Establish appropriate claims handling, investigation, reporting and quality-control standards.
- Build and manage a network of technical specialists, surveyors, adjusters and external service providers as required.
- Recruit, develop and manage the Commercial Lines team in line with business growth.
- Manage client relationships and ensure high levels of service, responsiveness and retention.
- Monitor the commercial performance of the function, including revenue, pipeline, profitability and operational efficiency.
- Work closely with other Claims Division functions to identify cross-selling and business development opportunities.
- Ensure operations comply with applicable regulatory requirements, professional standards and company policies.
- Represent Braxtone at client meetings, industry events and relevant market forums.
Key Performance Indicators (KPIs)
- Achieve agreed annual revenue/new-business target for P&C loss adjusting.
- Secure new insurer portfolios/contracts and expand existing accounts.
- Establish the P&C loss-adjusting capability, processes, technical resources and market coverage.
- Achieve agreed gross margin/profitability target for Commercial Lines.
- Retain key accounts and develop repeat/referral business.
- Quality and timeliness of loss-adjusting reports; minimal justified client complaints/rework.
- Build the required technical team/network and develop internal capability.
- Compliance with regulatory, client and internal requirements.