Field Applications Manager (m/f/d) – HLA / Transplant Diagnostics (EMEA)
Thermo Fisher Scientific · Germany
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
TDX develops and delivers a comprehensive portfolio of transplant diagnostics solutions, including tissue typing and antibody detection products, laboratory instrumentation, software, and clinical laboratory services. Our solutions support critical decisions throughout the transplant journey—from matching patients with compatible donors to monitoring post-transplant outcomes—while advancing scientific research and innovation in transplantation.
Location
Remote - DACH / German-speaking region, with travel across the broader EMEA territory
Discover Impactful Work
As Field Applications Manager (m/f/d) for Thermo Fisher Scientific’s Transplant Diagnostics division, you will lead and develop a team of four field-based Field Application Scientists while continuing to provide hands-on customer support. You will help ensure strong field coverage, technical excellence and a consistent customer experience, aligning FAS activities with customer needs and commercial priorities. The role is approximately 50% team leadership and 50% field application support, with a primary focus on customers in the DACH / German-speaking region.
A Day in the Life:
You will coach and develop the FAS team, set clear goals, and coordinate coverage across customer demonstrations, training, installations, troubleshooting and technical workshops. You will work closely with Sales, channel partners and cross-functional teams to prioritize customer needs, resolve complex issues and prepare the team for new product introductions.
Alongside your leadership responsibilities, you will visit customers to provide product demonstrations, training, installation support and troubleshooting. You will share customer feedback with Product Support, R&D, Product Management, Product Owners and Marketing, and represent TDX at relevant customer and industry events.
What to expect:
- Lead, coach and develop four field-based Field Application Scientists through regular one-to-ones, performance discussions, feedback and career development.
- Plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops and other field activities.
- Align FAS support with strategic accounts, key opportunities, channel partners and regional priorities.
- Coordinate responses to critical or complex customer issues with Technical Application Specialists, Product Support Specialists, Field Service Engineers, R&D and other teams.
- Support consistent FAS processes, including pre-visit preparation, post-visit follow-up, Trip Reports, Customer Inquiry documentation and escalation of unresolved issues.
- Own team onboarding, training and competency development, including readiness for legacy products and new product introductions.
- Monitor workload, field coverage, responsiveness and customer outcomes to identify gaps and improve team effectiveness.
- Deliver field-based product demonstrations, customer and channel-partner training, installation support and product troubleshooting, particularly in the DACH / German-speaking region.
- Develop experimental troubleshooting plans and collaborate with Technical Application Specialists on Customer Inquiries.
- Facilitate technical workshops and training programs, and contribute to webinars, video tutorials and other customer training materials.
- Coordinate customer visits with Sales Consultants, channel partners and Regional Commercial Managers before and after travel.
- Communicate customer feedback, unmet needs and product observations to relevant internal teams.
- Maintain field activity and Customer Inquiry records, and communicate visit outcomes and follow-up actions promptly.
- Represent TDX at transplantation / HLA conferences, trade shows and customer events, including technical or promotional presentations where required.
- Contribute field input to NPI projects, product documentation, instructions for use and other customer-facing materials as needed.
- Follow applicable quality, regulatory, safety, travel and business policies.
Keys to Success:
Education
A bachelor’s degree or higher from an accredited institution in the biological or chemical sciences.
Experience
- At least seven years of experience in an HLA laboratory, Field Application Scientist role, or related HLA / transplantation environment.
- Demonstrated people leadership, coaching and performance management experience.
- Experience leading a geographically dispersed, field-based scientific or technical team is strongly preferred.
- Direct experience and practical knowledge of TDX Antibody Detection and/or Molecular Typing products is required.
Knowledge, Skills, Abilities
- Knowledge of transplantation / HLA laboratory workflows, technical applications and customer requirements.
- Practical experience with field-based customer training, product demonstrations, installation support and structured troubleshooting.
- Ability to create and facilitate technical programs for small and large audiences, adapting complex scientific topics to different levels of familiarity.
- Ability to schedule and complete customer or channel-partner visits on short notice and prioritize competing customer requirements.
- Sound independent judgment in customer support, team prioritization, escalation and resource allocation.
- Ability to collaborate across Commercial, Product Support, Field Service, Marketing, R&D, Product Management and other functions.
- Effective written and verbal communication with employees, management, customers, channel partners and third parties.
- Fluent written and spoken German and English; additional European languages are an advantage.
- Proficiency with Microsoft Office, particularly Word, Excel and PowerPoint.
- Ability to travel extensively and work effectively in a highly field-based role while supporting a dispersed team.
Competencies
- People leadership, coaching and team development.
- Customer focus and clear communication.
- Resource planning, prioritization and accountability.
- Technical proficiency and structured problem-solving.
- Cross-functional collaboration and continuous learning.
- Adaptability in a field-based role with flexible working hours.
Working Conditions / Physical Requirements:
This position requires the candidate to be comfortable and effective working from a home-based office and in customer laboratory environments. Frequent domestic and international travel, expected to be approximately 70% or more depending on business needs, is required across the DACH region and broader EMEA territory, including travel by commercial aircraft. The role may require flexible working hours to support urgent customer needs and a geographically dispersed team. Occasional lifting of office and/or laboratory equipment up to approximately 23 kg (50 lbs.) may be required, subject to local requirements.
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues ex