Assistant Community Manager - Paragon Place at Bear Claw Way
Arden Property Group · Madison, WI, USA
The Assistant Community Manager plays an integral role in the operations of the multifamily community. The Assistant Community Manager is tasked with providing a range of accounting, administrative, managerial, and leasing oriented tasks to achieve occupancy and resident retention goals.
Who you are:
· Strong communicator with proactive problem solving and analytical skills.
· Enthusiastically enjoys working with people and building connections.
· Attentive to detail and organized.
· Agile to an ever-changing environment
· Able to handle a variety of tasks while maintaining focus on deadlines.
· A leader with strong financial acumen
· Able to influence and empower others into top performance.
Essential Duties: (Other duties may be assigned)
· Provides internal, cross functional administrative support.
· Conducts tours of the community, greets, and qualifies prospective residents in accordance with Fair Housing regulation.
· Collects, processes, and ensures timely rent payments – Initiating and/or participating in eviction procedures where necessary.
· Processes and codes invoices, initiates purchasing, tracks financial data, and ensures budget compliance.
· Responsible for timely processing of move outs and deposit accounting statements.
· Inspects common areas, apartments, and townhomes frequently with emphasis on prior to move-in to ensure ready conditions.
· Enters service requests, assists with portal setup, or other resident concerns as necessary.
· Responds quickly with stellar customer service to prospective residents, and existing residents alike.
· Uses property management software (Yardi) to track availability, record activity related to leasing, showings, contacts.
· Ensures the community is “show ready” and maintaining stellar curb appeal daily by inspecting grounds, vacant units, tour paths, and amenity areas.
· Processes or assists in processing credit and criminal background checks, prepares the lease documents, move in packets, completes move in and lease signing appointments with new residents and ensures an exceptional move in experience.
· Assist in preparing weekly, bi-weekly, monthly reporting related to financial status, traffic, leasing activities, and closing.
· Manage day-to-day office duties/be present on-site to ensure accessibility during office hours.
· Ensures compliance with all Federal, state, and local regulations.
· Researches and secures contract labor proposals for community non-recurring or recurring projects.
· Mediates and investigates resident and team member disputes.
· Assists in recruiting, retaining, and training all on-site team members.
· Stays up to date on competition, and competitor performance.
· Assists the marketing department in driving qualified traffic to the community.
· Participates in marketing outreach activities, hosts trade show tables, or networking events where applicable.
· Plan/Manage/Host resident events, at times outside of typical business hours.
· Occasional Saturday coverage in high leasing season typically when the property is trending down.
· Completes or ensures completion of monthly, daily, weekly website and ILS audits for the community to ensure stellar digital curb appeal.
· Oversees the monthly community newsletter creation and distribution.
· Assists in scheduling, coordination, and hosting of resident and prospective resident events.
· Acts as community leader in the absence of the community leader.
· Unsupervised tenant interaction including possible vulnerable populations (children, elderly).
Please note: This list is not intended to be all-inclusive, other job duties may apply.
Skills & Qualifications:
· High school diploma/GED, required.
· A valid driver’s license is required.
· Prior on-site experience in the multifamily or hospitality industry is required.
· Proficient in Microsoft programs suite, and general computer use.
· Experience with Yardi a plus, but not required.
· Understanding of vacancy procedure, preferred