Vice President - Head of Business Support - Operations
U.S. Bank · Charlotte, North Carolina, United States
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job DescriptionInspire, excel and grow with us
U.S. Bank is seeking an experienced and results-driven Vice President, Head of Business Support, to lead and develop a centralized Business Support function within Broker-Dealer Operations.
This is a key leadership opportunity to help shape the future operating model of a growing broker-dealer organization. The successful candidate will be responsible for establishing a scalable, efficient, and well-controlled support function that enhances operational governance, strengthens management oversight, and enables business growth and transformation.
Reporting to the Head of Broker-Dealer Operations, this individual will lead a team responsible for operational governance, management reporting, business administration, issue management coordination, process improvement, and strategic execution support.
The ideal candidate is a proactive, hands-on leader with strong capital markets experience, exceptional organizational skills, and a demonstrated ability to build teams, establish accountability, and drive meaningful operational improvements.
Key Responsibilities
Business Support Leadership & Strategy
- Lead and develop the Business Support function, establishing clear responsibilities, governance structures, service standards, and performance expectations.
- Manage and develop a team of business support professionals, including an Assistant Vice President.
- Build a scalable operating model aligned with the strategic objectives of Broker-Dealer Operations.
- Identify opportunities to centralize activities, eliminate inefficiencies, and improve service delivery.
- Establish a culture of accountability, collaboration, continuous improvement, and operational excellence.
Operational Governance & Management Reporting
- Develop and oversee management dashboards, KPIs, KRIs, and operational performance reporting.
- Coordinate governance forums, leadership reviews, and management reporting processes.
- Establish centralized tracking of operational issues, action items, remediation commitments, and strategic deliverables.
- Prepare executive-level reporting and presentations to support informed decision-making.
- Ensure timely escalation of operational risks, performance concerns, and outstanding commitments.
Risk, Controls & Regulatory Support
- Partner with Risk, Compliance, Audit, and Operations leadership to strengthen the operational control environment.
- Coordinate tracking and remediation of audit findings, regulatory observations, and control deficiencies.
- Support operational risk assessments, control documentation, and procedure governance.
- Promote consistent execution of established policies, procedures, and management controls.
- Identify operational vulnerabilities and recommend sustainable process and control enhancements.
Business Transformation & Process Improvement
- Support strategic initiatives associated with broker-dealer growth, technology modernization, and expanded clearing capabilities.
- Partner with functional leaders and project teams to coordinate operational readiness, implementation activities, and organizational change.
- Drive process standardization, automation, and workflow improvements across the organization.
- Support integration of new business activities, products, and operating processes.
- Establish sustainable documentation, cross-training, and knowledge-management practices.
Business Administration & Resource Management
- Oversee business support activities related to workforce planning, resource reporting, departmental administration, and organizational governance.
- Coordinate expense monitoring, budget support, and vendor-related operational activities in partnership with Finance and Vendor Management.
- Develop efficient processes for business requests, management information, and internal service coordination.
- Support capacity planning, organizational effectiveness, and resource optimization.
Stakeholder Management & Team Development
- Build strong working relationships across Front Office, Operations, Technology, Finance, Risk, Compliance, and other business partners.
- Serve as a trusted partner to the Head of Broker-Dealer Operations and broader leadership team.
- Lead, coach, and develop employees while establishing clear performance standards and professional development opportunities.
- Demonstrate strong ownership, sound judgment, and the ability to influence outcomes across multiple functional areas.
Schedule & Location
📍 Location: Charlotte or Saint Paul
🕒 Schedule: Monday–Friday | 8:00 a.m. – 5:00 p.m. local time
Basic Qualifications
- Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, or equivalent relevant experience.
- 8+ years of experience in financial services, broker-dealer operations, capital markets operations, business management, or operational governance.
Preferred Skills/Experience
- 3+ years of people management or demonstrated leadership experience
- 10+ years of experience within a broker-dealer, investment bank, or capital markets organization.
- Strong understanding of securities operations, trade lifecycle processes, clearing and settlement, and related operational support functions.
- Experience overseeing operational processes, management reporting, governance, and risk or control-related activities.
- Strong analytical, organizational, communication, and problem-solving skills.
- Demonstrated ability to manage competing priorities and deliver results in a complex, fast-paced environment.
- Experience building or transforming business support, business management, or operational governance teams.
- Proven ability to lead teams, establish performance expectations, and develop talent.
- Experience supporting regulatory examinations, internal audits, operational risk assessments, and remediation programs.
- Experience with business transformation, operating model redesign, technology modernization, or organizational integration.
- Advanced proficiency in Excel and PowerPoint; familiarity with Power BI, Tableau, ServiceNow, or comparable reporting and workflow tools.
- Strong executive communication skills and the ability to engage effectively with senior stakeholders.
- Demonstrated success driving process improvements, operational efficiencies, and control enhancements.
- FINRA registrations or relevant industry certifications are a plus, as applicable.
Location Expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accr