Forward Deployed Operator
clera · San Francisco · onsite
ABOUT THE ROLE
Join a healthcare workflow automation team as a Forward Deployed Operator, owning the delivery and ongoing reliability of customer automation workflows. You will work directly with healthcare operations teams, turning real-world processes into practical automations while sharing customer insights with product and engineering.
WHAT YOU'LL DO
- Lead customer engagements from proof of concept through kickoff and implementation, building and delivering workflows with AI-assisted tools.
- Discover healthcare processes and standard operating procedures, then translate them into clear workflow requirements.
- Manage several implementations at once and monitor production workflows, investigating failures as customer systems change.
- Become the primary relationship owner for customers moving from proof of concept to a full contract.
- Share recurring issues, edge cases, and customer needs with engineering to help guide product improvements.
WHAT WE'RE LOOKING FOR
- At least 1 year of experience in a customer-facing, operations, or implementation role.
- Strong attention to detail and the ability to turn ambiguous needs into actionable specifications.
- Comfort learning AI tools and working with no-code or low-code automation platforms, including browser automation workflows.
- Clear communication skills and the ability to build trust with non-technical healthcare stakeholders.
- A flexible, resourceful problem-solving approach; an engineering background is not required.
COMPENSATION & BENEFITS
Annual salary: $150,000 to $200,000 USD. Visa sponsorship is not available.
LOCATION
On-site in San Francisco, California, United States.