GUEST SERVICE SUPERVISOR
Employer not yet confirmed · Shelbyville, Indiana, United States · onsite
Oversees daily operations of Players Club Centers, promotions and other marketing areas.
- Responsible for the consistent execution of Players Club initiatives.
- Maintains customer information, assuring the highest standards of data entry and confidentiality.
- Provide superior level of guest service.
- Maintain extensive knowledge of products, services, promotions, and programs.
- Responsible for processing all player transactions for casino player club members.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Answers incoming and make outbound telephone calls according to designated service and productivity standards.
- Solicits and identifies new gaming customers for the Players Club program.
- Must have the ability to make sound decisions in providing complimentary items based on tracked play.
- Excellent interpersonal, communication, team building and problem-solving skills required.
- The ability to resolve stressful situations.
- Analytical skills and customer service required.
- Regularly communicate with team and manage time effectively.
- Responds promptly and discreetly to guest inquiries.
- Walk casino floor and identify uncarded patrons and influence new card sign-up when needed.
- Assist guests in high limit host office when needed.
- Organize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level.
- Demonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions.
- Be knowledgeable of property, product, promotions, and events
- Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged
- Update account information through utilization
- Act as a guest liaison, handle issues & resolve situations to ensure smooth operations
- Follow all submissions, SOPs, and IGC requirements.
- Executes and announces casino promotions.
- Must be able and willing to work evenings, weekends, and holidays.
- Ability to perform multiple tasks in an efficient manner.
- One to three (1-3) years casino marketing or slot host experience required;
- High School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience.
- Excellent interpersonal, communication, team building and problem solving skills required.
- Proficient knowledge of Microsoft Office, Excel, and word is required.
ADDITIONAL REQUIREMENTS
- Responsible for fostering a fun environment.
- Responsible for being gracious to all guests and co-workers.
- Responsible for promoting a positive influence in the community and participating in company-sponsored events.
- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures that behavior and appearance are in compliance with established standards.
- Maintains a professional work environment with management and staff.
- Routine standing/walking; frequent reaching, bending, stooping and carrying/ handling/lifting up to 40 pounds.
- Must be able to work in a smoking environment.
- Access to general gaming floor.