General Manager, Customer Operations
Employer not yet confirmed · Las Vegas, Nevada, United States
The General Manager III, Customer Operations is responsible for the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The General Manager III will lead the management team of all Customer Operations locations within a defined region to exceed goals in revenue, operational and customer service performance.
The salary range for this position is $TBD
What You’ll Do:
- Responsible for the Leadership and management of Region location customer operation teams.
- Utilizes data, tools and systems to analyze market detail to achieve operational goals, NPS scores and financial objectives
- Collaborates with GM, Director and Manager of Customer Ops roles to accurately forecast Region financial outcomes and report out to key internal and external partners
- Manage required administrative tasks, controls and reports
- Create standardized business processes that improve performance and enhance customer service
What We’re Looking For:
- Minimum of seven (7) to ten (10) years of management experience in a customer-focused environment preferred
- Bachelor's degree or High School degree with extensive experience in the car rental industry
- Moderate to Expert proficiency in Car Rental and Customer Operations reporting systems
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
- Ability to drive process and organizational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more