Senior Manager, IT Infrastructure
Construction Resources · 196 Rio Circle, Decatur, GA, 30030
Senior Manager, IT Infrastructure
Department: Information Technology
Reports To: Director of IT Infrastructure & Operations
Location: Construction Resources
Position Type: Full-Time, Exempt
Position Summary
The Senior Manager of IT Infrastructure is a key leadership position responsible for the day-to-day leadership, execution, reliability, security, and continuous improvement of Construction Resources' enterprise infrastructure.
Reporting directly to the Director of IT Infrastructure & Operations, this position serves as the Director's right hand and primary infrastructure leader, translating infrastructure strategy and organizational priorities into successful technical execution.
The Senior Manager leads the Systems Administration and Systems Engineering functions and is responsible for coordinating infrastructure projects, establishing technical standards, managing operational priorities, and ensuring that enterprise infrastructure services remain secure, resilient, scalable, and aligned with the needs of the business.
This position requires a combination of people leadership, technical depth, project execution, operational discipline, and strategic thinking. The successful candidate should be capable of leading technical teams and complex initiatives while also stepping into detailed technical discussions when necessary.
Key Responsibilities
Infrastructure Leadership & Team Management
- Provide direct leadership, coaching, prioritization, and technical guidance to Systems Administrators, Systems Engineers, contractors, and other infrastructure resources.
- Establish clear expectations, responsibilities, technical standards, and operational priorities for the Infrastructure team.
- Conduct regular team meetings, project reviews, technical reviews, and one-on-one discussions.
- Develop team capabilities through mentoring, cross-training, documentation, and knowledge transfer.
- Identify resource, skill, and technology gaps and work with the Director to develop appropriate solutions.
- Promote accountability, ownership, collaboration, and continuous improvement across the Infrastructure organization.
- Serve as an escalation point for complex infrastructure and operational issues.
- Act on behalf of the Director of IT Infrastructure & Operations when appropriate and help maintain continuity of infrastructure operations and initiatives.
Infrastructure Strategy & Architecture
- Partner closely with the Director of IT Infrastructure & Operations to develop and execute the company's infrastructure roadmap.
- Translate strategic objectives into actionable projects, technical standards, and operational initiatives.
- Provide technical leadership for infrastructure architecture and major technology decisions.
- Ensure infrastructure solutions are designed for security, availability, scalability, supportability, and cost efficiency.
- Evaluate new infrastructure technologies and recommend improvements or modernization opportunities.
- Help establish architecture standards and ensure engineering decisions align with the organization's long-term technology direction.
Infrastructure Operations
Provide leadership and oversight for infrastructure technologies including:
- Microsoft Azure and hybrid-cloud infrastructure
- Microsoft 365
- Microsoft Entra ID and Active Directory
- Microsoft Intune and endpoint management
- Windows Server infrastructure
- Azure Virtual Desktop and remote/published application environments
- VMware and Hyper-V virtualization
- Enterprise storage and file services
- Backup, recovery, and disaster recovery platforms
- Network infrastructure, connectivity, wireless, and SD-WAN
- Zscaler and Zero Trust technologies
- Infrastructure monitoring and observability
- Enterprise security platforms and infrastructure security controls
The Senior Manager is expected to ensure these platforms are properly monitored, maintained, documented, secured, and supported.
Project & Program Execution
- Lead the technical execution of infrastructure projects from planning through implementation and operational handoff.
- Coordinate Systems Engineers, Systems Administrators, vendors, consultants, and business stakeholders involved in infrastructure initiatives.
- Maintain visibility into project status, risks, dependencies, issues, budgets, and resource requirements.
- Escalate significant risks or roadblocks to the Director with clear options and recommendations.
- Ensure new infrastructure solutions include operational documentation, monitoring, security controls, backup requirements, and support processes before being transitioned into production.
- Coordinate infrastructure activities associated with acquisitions, migrations, office changes, business expansion, and technology modernization initiatives.
Reliability, Monitoring & Service Management
- Establish and maintain operational practices that improve infrastructure reliability and availability.
- Drive proactive monitoring and alerting across servers, networks, cloud services, applications, and critical infrastructure.
- Lead response and technical coordination for major infrastructure incidents.
- Participate in root cause analysis and ensure corrective actions are completed following significant incidents.
- Establish measurable operational KPIs covering availability, incident response, patching, infrastructure health, backup success, capacity, and other appropriate operational metrics.
- Identify recurring operational issues and prioritize automation or engineering improvements that eliminate repetitive work.
Security, Risk & Compliance
- Partner with IT leadership and security resources to ensure infrastructure aligns with organizational cybersecurity and compliance requirements.
- Maintain appropriate infrastructure security controls, including access management, network segmentation, endpoint security, patching, vulnerability remediation, logging, monitoring, backup, and recovery.
- Coordinate remediation activities involving platforms such as Zscaler, CrowdStrike, Qualys, Microsoft security technologies, and related infrastructure controls.
- Support PCI and other regulatory or business compliance requirements applicable to the infrastructure environment.
- Ensure infrastructure changes follow appropriate change-management and security practices.
Backup, Business Continuity & Disaster Recovery
- Provide operational leadership for backup, recovery, and disaster recovery capabilities.
- Ensure critical infrastructure and systems have documented recovery requirements and procedures.
- Coordinate testing of recovery processes and participate in business continuity and disaster recovery exercises.
- Identify infrastructure resiliency gaps and recommend improvements to the Director.
Vendor, Budget & Technology Management
- Work with vendors, managed service providers, telecommunications providers, and technology partners.
- Assist the Director with infrastructure budgeting, forecasting, licensing, contracts, renewals, and technology lifecycle planning.
- Identify opportunities to simplify infrastructure, consolidate technologies, reduce operating costs, or improve service levels.
- Participate in technology evaluations and vendor selection processes.
- Ensure vendor commitments and infrastructure projects meet agreed business and technical expectations.
Documentation & Governance
- Ensure infrastructure architecture, configurations, operating procedures, support processes, and recovery procedures are appropriately documented.
- Establish and maintain technical standards and infrastructure SOPs.
- Improve configuration management and infrastructure inventory practices.
- Ensure critical infrastructure knowledge is distributed across the team rather than dependent upon individual team members.
Leadership Expectations
The Senior Manager o