Solution Support Engineer - Extended Warehouse Management
SAP IT Business Systeme · Budapest, Hungary · hybrid
What you'll bring
You are building your career in technical support and are ready to work directly with customers in a structured, product-focused environment. You bring well-developed communication skills, a collaborative approach, and the creative thinking and learning agility to adapt as the role evolves.
- Customer-facing experience — helpdesk, service desk, or similar — where communication and issue resolution were central to your work
- A structured approach to troubleshooting and root cause analysis — you work methodically and document findings to support knowledge management and self-service channels
- Curiosity about business processes; some exposure to SAP EWM (Extended Warehouse Management) or another ERP system is a bonus
- A practical, open approach to AI — you embrace human–AI collaboration, take responsibility for the quality of AI-generated outputs, and use AI-assisted tools to work more effectively
- Fluency in English is required for this role.
What you'll build
You will contribute to resolving technical issues for SAP Extended Warehouse Management (EWM) customers and partners, building your expertise in a structured support environment.
- Investigate and troubleshoot customer-reported issues, working toward resolution with guidance from experienced colleagues
- Communicate directly with customers in English via written updates and calls, setting clear expectations throughout
- Document solutions to strengthen shared knowledge bases and self-service support channels
- Identify recurring patterns and flag them to support continuous improvement
- Build your technical depth in SAP EWM over time, with structured team support
- Share feedback with product development teams based on observed customer patterns
Where you belong
You will join the Technical Support team for Extended Warehouse Management at SAP in Budapest, delivering expert guidance to customers and partners worldwide. The team is based in Budapest — a collaborative space where deep product knowledge and continuous learning are valued. EWM is a core SAP supply chain solution used by organisations globally, and the work you do here has direct, visible impact. The team is actively integrating AI into daily workflows, and there is genuine space for someone curious and adaptable to shape how that evolves.
Equal Employment Opportunity (EEO) Statement
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
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AI Usage in the Recruitment Process
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Please note that any violation of these guidelines may result in disqualification from the hiring process.