Dispatch & Customer Service Agent
LoadUp · Alpharetta, United States
About the RoleAt LoadUp, our customers and contractors count on us to keep every job on track, from the first booking to job completion. As a Dispatch & Customer Service Representative, you’ll be the primary point of contact, dispatching jobs to contractors, responding to customer and contractor inquiries, and resolving issues as they come up. You’ll make sure every order is covered, every customer is kept informed, and every contractor has what they need to get the job done. This is an execution-focused, high-communication role on our Operations team. This is a full-time role.
ResponsibilitiesDispatch & Order Coordination- Dispatch and assign jobs to contractors, making sure every order is covered and on track.
- Monitor real-time order status from initial request to service completion.
- Resolve coverage gaps, delays, and scheduling conflicts before they affect the customer.
Customer & Contractor Support- Serve as the primary point of contact for customers and contractors via phone, text, chat, and email.
- Resolve inquiries quickly and accurately with a professional, customer-first approach.
- Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-focused mindset.
- Follow up proactively and keep customers and contractors informed.
Documentation & Improvement- Document all communication and actions accurately in internal systems.
- Report recurring issues, trends, or system gaps to leadership.
- Adapt quickly to new tools, systems, and workflows.
- Represent LoadUp’s core beliefs with integrity in every interaction.
What You’ll Bring- Excellent communication and problem-solving skills.
- Strong organization and time management, with the ability to handle multiple orders and conversations at once.
- Comfort with technology and a willingness to learn new platforms quickly.
- The ability to stay calm and make sound decisions under pressure.
Benefits- Health & wellness coverage
- Generous paid time off
- 401(k) with 5% company match
- Monthly lifestyle stipends, employee recognition programs, and referral bonuses
About LoadUpLoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, LoadUp is now one of the largest platforms of its kind in the country — named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019.
Location
Onsite | Alpharetta, GA (Metro Atlanta)