Technical Support Assistant (Internal Applicants Only)
East Midlands Shared Services · Leicestershire, United Kingdom · hybrid
PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield Leicester LE3 8RA
Salary: £27,717 - £29,076 per annum (pro rata for part time)
Working Hours: 37 hours per week - Term Time Only
Contract Type: Permanent
Closing Date: 23rd October 2026
Interview Date(s): 30th October 2026
Are you looking for a rewarding career where you can make a difference?
Do you want a job where no two days are the same?
About the Role
You will be the first point of contact for schools, academies and client departments, you will provide advice and support on a wide range of property and facilities matters.
You'll work closely with contractors, arranging reactive and planned maintenance, raising orders and helping to resolve building-related issues, while delivering an excellent service to both internal and external customers.
About You
To apply for this post, you must:
- Experience of working in a call centre environment. Self-motivated, with a strong desire for long term study.
- Dealing with complaints effectively and knowledge of different trades (plumbing, electrical building) and being familiar with a facilities management services.
- Able to use IT for reporting and maintaining records whilst being able to work to strict deadlines and work efficiently, effectively, diligently and courteously.
- Ability to demonstrate good customer care and providing good quality workmanship. As well as timekeeping skills.
- Knowledge of health and safety awareness and safe working practices with the ability to assist with the duties of the safe evacuation of County Hall.
- Able to use own initiative where necessary and in doing so, takes responsibility for planning and organising own work. And to keep supervisory staff aware of progress and problems in a timely manner.
- This role requires effective written and verbal skills and the ability to communicate well with internal and external customers.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Richard Tebbatt - Technical Manager Hard FM
Telephone: 0116 305 6886
Email: richard.tebbatt@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.