Senior Solution Engineer CRM (f/m/div.)
Bosch Group · Lisboa, Portugal · hybrid
The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.
In the city of Aveiro, Bosch has one of its biggest production sites for Bosch Home Comfort division, as well as a Research and Development Center for new and improved heating solutions for the residential segment. With more than 1400 employees, focused on innovation, sustainability and collaboration, Bosch Aveiro joins together experts in diverse areas, from mechanical engineering to connectivity and software solutions, as well as industrialization and quality.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.
Your contribution to something big:
- End-to-end AI solution development: Design, prototype, deploy and continuously improve Generative AI products and agentic workflows throughout their lifecycle.
- Hands-on implementation: Build and configure prompts, AI agents, workflows and tool integrations using technologies such as Python, enterprise AI platforms and low-code automation tools such as n8n.
- CRM integration: Connect AI solutions with CRM platforms such as SAP Sales & Service Cloud (SAP CX) and Microsoft Dynamics 365 to enable intelligent and automated business processes.
- System integration: Design and implement integrations using APIs, MCPs and webhooks. Define clear interface requirements for CRM and platform teams, including technologies such as OData, REST APIs and Microsoft Dataverse Web API.
- Business and user alignment: Translate business requirements, user feedback and process needs into practical AI solutions while ensuring secure and responsible handling of CRM data.
- Product ownership: Co-own the product lifecycle after rollout, including backlog prioritization, release coordination and continuous improvement.
- Value creation: Identify opportunities to scale successful AI solutions and contribute to measurable improvements in CRM processes across multiple geographies.
What distinguishes you:
Education: Degree in Business Informatics, Computer Science, Data Science, Business Administration or a comparable field.
Experience:
- Several years of experience developing and deploying GenAI, AI-agent or automation solutions from prototype to production.
- Experience with CRM processes and platforms is a strong advantage.
Know-how:
- Hands-on experience with Python, LLMs, RAG, AI agents, APIs and enterprise AI platforms.
- Knowledge of CRM integrations, such as SAP CX, Microsoft Dynamics 365, Dataverse, OData or REST APIs.
- Experience with Databricks or workflow automation tools such as n8n is a plus.
Working Style and Methods:
- Hands-on, solution-oriented and comfortable turning business requirements into scalable technical solutions.
- Able to work independently and collaboratively across technical and business teams.
Personality:
- Curious, collaborative and passionate about AI, technology and creating business value.
Languages: Very good English skills.
Work #LikeABosch includes:
⚖️ Flexible work conditions
🔀 Hybrid work system
🌐 Exchange with colleagues around the world
🧑⚕️ Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic)
📚 Training opportunities (p.e., technical training, foreign languages training) & certifications
📈 Opportunities for career progression and continuous professional development
💲 Access to great discounts in partnerships and Bosch products
🏋️ Sports and health related activities
💰 Flexible benefits platform
🅿️ Free parking lot
🍽️ Canteen
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!