Customer Support Agent (Basque)
David Kennedy Recruitment · Barcelona, Spain · onsite
David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.
In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations
Position: Customer Service Advisor
Location: Barcelona, Spain
Model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Assist passengers with flight reservations, booking amendments and cancellations
- Provide information about baggage allowances, delayed luggage and missing baggage
- Support customers with online check-in, boarding enquiries and travel documentation
- Assist passengers affected by flight disruptions and respond to refund requests
- Handle customer complaints and resolve travel-related issues in a professional manner
- Explain airline policies, procedures and available options clearly
- Deliver a positive customer experience through effective communication and problem-solving
REQUIREMENTS:
- Fluency in Basque + English B2
- Strong communication and customer-service skills
- Ability to understand customer concerns and provide clear, helpful solutions
- Calm and professional approach when dealing with stressed or dissatisfied passengers
- Strong problem-solving skills and attention to detail
- Customer-oriented mindset and ability to work in a fast-paced environment
BENEFITS:
- Permanent employment contract in Spain, including applicable statutory benefits and entitlements
- Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
- 39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
- Gross annual salary plus a gross annual bonus
- Modern offices in Barcelona with a terrace, comfortable facilities and team events
- Genuine opportunities for professional development and career growth within an international company