Dispatcher - General Service
Fa-Euwp-Saasfaprod1 Cx · Jacksonville, Florida, United States
The General Services Dispatcher is responsible for the timely processing of all incoming requests to the Dispatch Command Center. Dispatchers efficiently monitor departmental workflow and direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items. Dispatchers act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers. Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports must also be coordinated by dispatchers. Dispatchers are responsible to maintain and update Epic Transport Command Center as needed.
Use of effective radio communication by using 10 codes correctly while exhibiting proper radio etiquette as necessary. Must follow HIPAA Guidelines to ensure patient confidentiality regarding personal health information. Dispatcher is responsible for reviewing and communicating to the Fleet Transportation Coordinator any vehicle service or work order requests. Responsibilities and tasks can be repetitive and persistent; but must be supportive in a courteous manner throughout duration of full shift. Assist in the orientation and training of new employees.
Dispatchers will be technically minded assisting in setting up employee phones/rovers and offering other technical knowledge. Must display sound judgment when given conflicting information. Must be proactive and adaptable to work well in an ever-changing environment. Expectations of completion of stretch assignments assigned by leadership. Dispatchers will work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests. Work varied hours, which may include days, evenings, holidays, and weekends (with rotating days off).
This position is open to current, eligible employees working in the Attendant and/or Hospital Discharge Driver position.
High school Diploma required. Driver’s license and a clean driving record required. Some pushing, pulling, and heavy lifting required (up to 50 pounds). Must be able to work independently, display exceptional initiative, and demonstrate effective problem-solving skills. Excellent knowledge of computers including the ability to utilize word processing, spreadsheet, and database management programs is required. Experience with Microsoft Office Suite is preferred.
Must be able to demonstrate a proven ability to quickly and accurately process and route incoming transport requests. Must have excellent command of English language. Must be able to communicate quickly and effectively with others. Previous customer service experience and outstanding telephone and human relations skills required.
Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor. Must also be able to demonstrate an ability to quickly develop plans to accomplish unexpected and time sensitive requirements. BLS certification preferred but training will also be provided. Prior General Service experience is required.