Case Manager - Rapid Rehousing (7075)
MERCY HOUSE · Santa Ana, CA 92705
Status: Full-Time, Non-Exempt
Pay: $23.00-$24.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.
Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."
Benefits Offered:
- Flexible medical coverage options
- Voluntary dental, vision, life, accident, critical illness, and hospital insurance
- Paid Time Off (PTO)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- 403(b) retirement plan with up to 3% employer matching
- Paid on-the-job training and orientation
- Mileage reimbursement
- Employee referral program
- Opportunities for professional growth and advancement
Job Summary: The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, assists Mercy House clients in obtaining and sustaining permanent housing through the Housing First Model. The position provides case management and housing advocacy to clients entering the system of care, assesses client needs, evaluates housing plans, and tracks progress toward housing goals. The Case Manager advocates for and supports clients enrolled in the Rapid Re-Housing and Homeless Prevention Programs.
Essential Duties and Responsibilities:
Program Oversight
- Attend Family Support Team (FST), multi-disciplinary team (MDT), and other meetings as assigned
- Provide comprehensive case management services, including intakes, housing stabilization plans, goal setting, referrals, and ongoing monitoring.
- Use client-centered, harm reduction, Trauma-Informed Care, and Motivational Interviewing approaches to support housing stability
- Maintain accurate case notes using the GIRP (Goal, Intervention, Response, Plan) format and keep client files current
- Develop individualized case management plans, including financial and housing goals, with clients and families
- Meet regularly with clients to monitor progress, address barriers, and ensure program requirements are met
- Provide tenant education, advocacy, referrals, and connections to community resources
- Empower clients by building on their strengths and addressing needs in a respectful, objective, and supportive manner
- Maintain accurate and timely client information in HMIS and update program master logs daily
- Conduct home visits and Habitability Inspections as needed
- Assist clients with employment and housing-related barriers
- Maintain knowledge of community resources and connect clients to appropriate services
- Follow all agency case management policies and maintain an assigned caseload
- Participate in weekly Coordinated Entry System (CES) meetings, following all policies and procedures to request client matches and submit updates
- Assist clients with housing searches, provide housing leads, and facilitate relationships between clients and landlords
- Support and mediate landlord/resident issues to help clients maintain housing
- Complete assistance recertifications, gather required documentation, and conduct client follow-ups as assigned
- Understand and prioritize quality outcomes for clients
Team Tasks
- Collaborate with staff, interns, volunteers, leasing agents, and other departments to support the agency’s mission and client housing goals
- Attend and participate in staff, supervision, community, training, and monthly Housing Solutions team meetings
- Discuss client progress and needs, share resources, and coordinate services with the Housing Solutions team
- Foster positive working relationships with case managers, leadership, and community partners
- Work effectively in a fast-paced environment; multitask, adapt to changing workloads, and demonstrate reliability, trustworthiness, and empathy
Administration
- Maintain complete and accurate client documentation, including stabilization plans, case notes, call logs, emergency plans, and related records
- Submit and upload supporting documentation related to client services in a timely manner
- Assist with program activities, data collection, and other administrative needs
- Develop agency partnerships to enhance available services
- Maintain confidentiality and security of case files and client information and maintain knowledge of applicable HIPAA requirements
- Ensure documents submitted on behalf of clients are accurate, valid, and timely
- Utilize computers and appropriate software effectively
- Respond to calls and emails promptly
- Work independently while effectively prioritizing tasks and deadlines
- Occasionally lift items up to 25 lbs. and work for extended periods sitting at a desk and using a computer
- Complete other projects and duties as assigned by the Housing Solutions Supervisor and/or Manager