Sales Specialist, SMB Accounts (Remote U.S.)
Seamless.AI · Remote
Why SeamlessSeamless is building the future of AI-powered sales and revenue technology.
Our platform brings together real-time B2B data, artificial intelligence, sales engagement, enrichment, automation, buyer signals, AI agents, APIs, integrations, and workflow capabilities to help revenue teams find the right buyers, improve contact and company data, personalize outreach, create pipeline, and convert more opportunities into revenue.
As a Sales Specialist, SMB Accounts at Seamless, you will have the opportunity to:
- Directly influence customer retention and recurring revenue by helping businesses overcome challenges, recognize product value, and continue growing with Seamless.
- Own meaningful customer relationships and commercial outcomes, leading cancellation save, renewal, and account growth opportunities from initial conversation through resolution.
- Develop consultative selling, negotiation, and closing skills while helping customers solve real-world sales, prospecting, data quality, and revenue-generation challenges.
- Build expertise in AI-powered sales technology, including sales intelligence, data enrichment, sales engagement, automation, and modern revenue workflows.
- Make a measurable business impact by protecting existing revenue, reducing preventable churn, and identifying opportunities to expand customer relationships.
- Partner closely with cross-functional teams across Customer Success, Sales, Revenue Operations, Support, Product, and other departments to improve customer outcomes and strengthen the overall customer experience.
- Strengthen your commercial and analytical capabilities through customer engagement, objection handling, product demonstrations, retention strategies, and performance analysis.
- Build a long-term career in SaaS, customer success, account management, revenue retention, and commercial leadership.
At Seamless, you'll be part of a team where customer outcomes, revenue performance, ownership, continuous learning, and collaboration directly contribute to the company's success.
The Opportunity
At Seamless, retaining and growing our customer relationships is just as important as winning new business.
As a Sales Specialist, you'll play a direct role in protecting recurring revenue, strengthening customer relationships, and helping small and midsize businesses get more value from our AI-powered sales technology.
This is a customer-facing, revenue-generating role that combines consultative selling, customer retention, renewals, and account growth.
You'll work directly with customers who are considering cancellation, evaluating their subscriptions, or looking for ways to get more from Seamless. Your responsibility is to understand what's driving their decisions, demonstrate the value of our platform, and develop solutions that make sense for both the customer and the business.
You'll own your opportunities from initial conversation through resolution, with the autonomy to manage customer relationships, solve problems, and directly influence retention and revenue outcomes.
If you enjoy consultative selling, navigating objections, closing opportunities, and helping customers succeed, this is an opportunity to make a measurable impact.
What You'll Own
- Drive Customer Retention: Own cancellation and save opportunities, identify customer concerns, and develop solutions that protect customer relationships and recurring revenue.
- Lead Renewals: Manage renewal conversations, navigate objections, negotiate appropriate solutions, and secure customer commitments.
- Grow Customer Relationships: Identify opportunities to increase product adoption, expand account value, and help customers realize more value from Seamless.
- Deliver Consultative Sales Conversations: Understand customer goals and challenges, recommend solutions, and clearly communicate the business value of our platform.
- Demonstrate Product Value: Lead engaging product demonstrations that show customers how Seamless can improve their prospecting, sales workflows, and revenue-generating activities.
- Manage Your Opportunities: Own a high volume of customer conversations, prioritize opportunities, and maintain consistent follow-up from initial engagement through resolution.
- Identify and Address Churn Risk: Use customer insights, product engagement, and account signals to recognize potential challenges and take action.
- Collaborate Across Teams: Partner with Customer Success, Sales, Support, and Product to resolve customer concerns and deliver effective solutions.
- Maintain Accurate Customer Records: Use Salesforce to manage customer interactions, track opportunities, and document retention and revenue outcomes.
- Improve the Customer Experience: Share customer feedback, recurring objections, and retention insights to help strengthen our products, processes, and customer experience.
What You'll Bring
Required Qualifications:
- 1–2+ years of experience in Sales, Customer Success, Account Management, Customer Retention, or a similar customer-facing role.
- Strong communication skills and the ability to navigate objections and challenging customer conversations with confidence and professionalism.
- Experience building customer relationships, identifying needs, and recommending solutions.
- Strong consultative selling, negotiation, and closing skills.
- Ability to manage a high volume of customer interactions while staying organized and responsive.
- A results-oriented approach with strong ownership, accountability, and follow-through.
- Ability to quickly learn new technology and communicate its value to customers.
- Strong collaboration skills and a commitment to delivering positive customer outcomes.
Preferred Qualifications
- Experience in SaaS, subscription-based services, or B2B technology.
- Experience in customer retention, renewals, or account expansion.
- Familiarity with Salesforce, Salesloft, or similar CRM and sales engagement tools.
- Experience managing high-volume phone and digital customer outreach.
- Experience delivering software demonstrations or product training.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
Benefits
At Seamless, we invest in our employees by offering a comprehensive benefits package designed to support health, financial well-being, work-life balance, and professional growth. Eligible employees have access to benefits that currently include:
- Medical, dental, and vision insurance
- Health Savings Account and Flexible Spending Account options
- 401(k) retirement plan with company matching contributions
- Company-paid life insurance, accidental death and dismemberment, and short-term disability coverage
- Voluntary supplemental insurance options
- Employee Assistance Program
- Annual wellness reimbursement
- Paid time off, company holidays, and paid parental leave for birthing and non-birthing parents
- Remote-first work environment
- Employee discount and perks program
- Professional development, ongoing learning, coaching, sales enablement, and career-growth opportunities
Benefits are subject to eligibility requirements and applicable plan documents and may be modified by Seamless at any time.