Call Taker | Dispatch Center Support
Apex Paramedics · Denver, Colorado, United States · onsite
What you'll do:
- What you’ll do
- Answer incoming calls professionally and provide courteous, responsive customer service.- Gather and verify transport details, including pickup and destination, requested timing, patient needs, and contact information.- Enter complete, accurate information into our computer-aided dispatch (CAD) system.- Communicate new requests, changes, and time-sensitive information to dispatchers so they can coordinate the appropriate response.- Follow up on missing information and route questions or concerns to the appropriate team member.- Protect patient privacy and maintain confidentiality in accordance with HIPAA and company policies.
What you bring:
- Clear verbal and written communication, strong listening skills, and attention to detail.- Confidence using computers and entering information while speaking with callers.- The ability to manage competing priorities and remain calm in a fast-paced environment.- A dependable, collaborative approach and willingness to learn.- Customer service, call center, healthcare, or EMS experience is a plus.