Patient Account Representative - GVAC Hospital Billing (Full Time, Day)
Employer not yet confirmed · Fairfield, California, United States · onsite
At Northbay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned.
Primary Job Duties
- Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed.
- Responsible for photocopying, filing and maintaining documents as needed.
- Complete requests from other departments, doctor’s offices and insurance co. in a timely manner.
- Perform insurance billing tasks for all insurance as assigned by management.
- Processes and work all incoming outsourced vendor requests, as assigned.
- Performs all scanning and indexing functions, as necessary.
- Processes patient credit card payments in person or over the phone.
- Transfers outsourced accounts to the appropriate vendor timely and accurately.
- Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures.
- Covers the front desk for walk-in patients.
- Ensures that customers are treated in a manner consistent with high standards of customer service.
- Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours.
- Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis.
- Complete special projects.
- Perform other duties as assigned.
- Education/Training: High School Graduate or Equivalent preferred. College courses with emphasis in Business preferred.
- Licensure/Certification: Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date.
- Experience: - One year customer engagement experience and/or office support in a healthcare setting.
- Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
- Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred.
- Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
- Hours: M-F, based on business need.
- Other: Spanish speaking preferred.