Customer Account Coordinator
International Paper · Waterloo, Iowa, United States
Position Title:
Customer Account Coordinator
Pay Rate:
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Category/Shift:
Salaried Full-Time
Physical Location:
Waterloo, IA
The Job You Will Perform:
- Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
- Take customer orders either directly from customers or account managers.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
The Skills You Will Bring:
- High school diploma or GED
- Preferred experience working in a manufacturing environment
- Preferred computer data-entry experience
- Preferred experience in the corrugate box industry
- Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
- Action Oriented
- Being Resilient
- Customer Focus
- Instills Trust
-