Customer Service Associate
Fa-Evlf-Saasfaprod1 Cx · Detroit, Michigan, United States
At Hertz, we're looking for energetic, customer-focused professionals who thrive on creating memorable experiences. As a Customer Experience Associate, you'll be the face of our brand, helping travelers get on the road quickly while delivering outstanding service that keeps them coming back. This is more than a customer service role. It is an opportunity to make an impact, solve problems, build relationships, and grow your career with a global industry leader.
Location: 289 Lucas Dr, Building B, Detroit, MI 48242
Starting Pay: $17.00 per hour
What You'll Do
- Create positive, personalized experiences for customers at every interaction.
- Serve as the first point of contact for customer questions, concerns, and service needs.
- Resolve customer issues quickly and professionally, ensuring satisfaction and loyalty.
- Support operational and sales initiatives that drive location performance.
- Act as a customer experience champion by monitoring guest feedback and identifying opportunities to improve service.
- Partner with leadership and team members to create a culture of hospitality, accountability, and excellence.
- Provide guidance and support to colleagues to help enhance the customer experience.
- Ensure compliance with all company policies, procedures, and service standards.
What We're Looking For
- 3+ years of customer service experience, preferably in a fast-paced environment.
- Experience in operations, sales, hospitality, retail, travel, or related industries.
- Rental car industry experience is a plus but not required.
- Exceptional communication and relationship-building skills.
- Strong problem-solving abilities and sound decision-making skills.
- A positive attitude with a passion for helping customers.
- Ability to thrive in a team-oriented, customer-focused environment.
Benefits & Perks
- Up to 40% off Hertz rentals
- Medical, Dental & Vision coverage
- 401(k) with company match
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees and families
- Tuition Assistance & Educational Reimbursement
- Voluntary Benefits, including Pet Insurance, Identity Protection, and Critical Illness Coverage
- Exclusive Employee Discounts on travel, entertainment, fitness memberships, and more
Apply today and put your career in drive with Hertz!
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