Technology Engineer
Employer not yet confirmed · UAE
The Technology Engineer – Digital Workplace is responsible to support the different of digitalized technology solutions service lines, she/he needs to be forward thinking, Innovative and creative ways to assist in building new mobility service, cross-functionally and work with different teams to define, execute and manage mobility solutions. Provide necessary knowledge base, FAQs and SOPs for evaluated solution including L3 support.
Job Requirements:
- Technology expert on the following:
- Microsoft Endpoint Manager (Intune & SCCM)
- Microsoft Teams Administration
- Windows Autopilot
- Conditional Access Policies
- BitLocker and Device Encryption
- Tier 2/3 Technical Support
- Root Cause Analysis
- Technical Documentation
- Patch Management
Technology basic skills:
- Microsoft Defender for Endpoint
- Modern Desktop Deployment and Provisioning
- Process Automation and Optimization
- Collaboration tool integrations, including third-party apps and workflows in Microsoft Teams
- Microsoft Teams administration, governance, policies and lifecycle management
- Teams’ collaboration capabilities, including meetings, webinars, channels, apps and external access
- SharePoint Online and OneDrive integration for secure content collaboration and sharing
- Microsoft 365 collaboration governance, adoption, usage reporting and service improvement
- ITIL-based Support Processes
- Work closely with third-party vendors for testing and product evaluation
- Provide advanced support for Microsoft Teams and collaboration services, including incident resolution, root-cause analysis and service restoration
- Configure, test and maintain Teams policies, meeting features, application integrations and collaboration controls
- Develop knowledge articles, standard operating procedures and user guidance for Teams, SharePoint Online and OneDrive
- Monitor collaboration service health, adoption and usage trends, and recommend improvements to security and user experience
- Able to explore new technologies and be able to bring in new ideas from the industry
- Assist the wider corporate mobile strategy, innovation and mobile-specific business opportunities
- Work closely with the IT Operations team to run products effectively on a day-2-day basis i.e. have tracking, reporting, security and operational tools integrated and working
- General banking and business area knowledge is necessary to steer necessary implementations according to bank strategy. ENBD-specific knowledge of the business requirements responsibilities preferred
Roles & Responsibilities:
- Collect, Validate and analyze relevant data required for endpoint management
- Liaise with cross functional IT infrastructure team members
- Deliver assigned elements of the project to enable achievement of relevant milestones.
- Highlight project issues and risks to the project manager
- Highlights to the project manager if deadlines, quality or budget are significantly at risk
- Maintain the project schedule and monitor approved baselines and conduct variance analysis.
- Comply with project specifications and standards in order to deliver quality and timely project outputs.
- Co-ordinate and follow-up with all involved parties to resolve issues/queries and complete assigned project elements in a timely manner.
- Provide relevant Reports regularly to enable project review and decision making, where appropriate.
- Undertakes objective, systematic analysis and draws accurate conclusions based on evidence.
- Recognizes the links between interconnected issues. Identifies problems and works to resolve them. Thinks laterally, identifies, implements and promotes improved work practices.
- Values expertise and capitalizes on the knowledge and skills of others within the organization.
- Contributes own expertise to achieve outcomes for the business unit.
- Builds and sustains positive relationships with team members, stakeholders and clients.
- Understanding of General IT Service Management policies, procedures, and best practices
- Technological knowledge about the various IT resources required for organizational functioning
- Good understanding of IT Virtual and Mobility Infrastructure components for enterprise users, Security Management, Wi-Fi solution
- Time management
- Good understanding of banking IT Branch and Office Infrastructure
- Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices
- Excellent written and oral communication skills
- Excellent organizational and problem-solving skills
- Must be able to accurately report information in a timely manner
- Must be able to prioritize and evaluate a high number of tasks at once
- Self - Driven & Goal Oriented
- Driving & Co-ordination skills
- 5+ years of related to enterprise Mobile and Virtual solution
- 3+ years of experience working under banking operational environment or equivalent
- 4+ years of experience in ITIL Service Management processes: Change and Release
- University degree in Information Technology.
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Teams Administrator Associate
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
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