Operations Support Specialist I
CADEX · Maple Grove, MN 55369 · hybrid
Join Our Team as a Hybrid Operations Support Specialist!
Are you organized, detail-oriented, and passionate about keeping operations running smoothly? At Cadex, our Operations Support Specialists play a critical role in supporting both our 1st and 3rd Party business lines by managing customer communications, coordinating documentation, generating client reports, and ensuring our teams have the information they need to succeed. If you enjoy a fast-paced environment where no two days are the same, thrive on multitasking, and take pride in delivering exceptional support, this is the opportunity for you. Join a collaborative team that values accuracy, professionalism, continuous improvement, and growth while offering the flexibility of an office or hybrid work environment. Apply today and become a key part of our operational success!
OBJECTIVE
The role of the Operations Support Specialist is to perform operational tasks to support 1st and 3rd Party business lines. This role will include but is not limited to inbound email support, generating standard client reporting, document retrieval and storage, and mailroom support.
PRIMARY JOB DUTIES
- Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation
- Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
- Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
- Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
- Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations
SECONDARY JOB DUTIES
- If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage
- Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution
- Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
- Continuously seek opportunities for process improvement and propose ideas
- Perform general administrative support as needed, including data entry and documentation handling
- Foster effective communication and collaboration between countries and cultures within all regions
- Assist in Operation support project work as required
- Act as backup to other members of the Operations Support Department
- Maintain a high level of professionalism and confidentiality with all information entrusted with
OTHER JOB DUTIES
This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK HOURS
It is essential that this position adhere to the assigned work schedule. This is a full-time position: Monday through Friday, between the hours of 8:00am to 5:00pm CST/CDT, subject to change with advanced notice. Schedules and hours required vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position.
TRAVEL
No travel is expected for this position.
WORK ENVIRONMENT
This job operates either in an office setting or a Hybrid work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.
PHYSICAL DEMANDS)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
EEO STATEMENT
Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.