Customer Success Manager
Benifex · København, Denmark · hybrid
Who are Benifex? 💚💜We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀
Why should you apply? 🌟- Take ownership of a broad portfolio of Danish customers, with the freedom to shape how you drive adoption, retention and customer success.
- Join us at an exciting stage in the evolution of Customer Success across the Nordics and help shape new ways of working, success plans and customer retention.
- Build deep expertise in a digital platform and use customer insights and data to create tangible business value.
- Work across teams and markets, combining customer relationships, technology and commercial thinking in a varied role.
- Work for a profitable, fast-growing market leader in the online reward and employee benefits space.
Role Overview 🚀As Customer Success Manager for Denmark, you’ll take ownership of a portfolio of approximately 60-80 customers, from smaller organisations to enterprise clients, helping them get maximum value from the Benifex platform. Your focus will be on driving adoption and engagement, strengthening customer retention and satisfaction, and identifying opportunities for growth in partnership with our Account Directors. You’ll combine strategic relationship management with the operational side of managing a varied customer portfolio, using data and customer insight to determine where you can make the biggest impact. You will be part of a Customer Success Management team of approximately 20 people across Stockholm, Gothenburg and Copenhagen.
This role can be based in Copenhagen, Gothenburg or Stockholm, and you’ll work closely with the Danish team as well as the wider Nordic Customer Success organisation.
Responsibilities 🤘- Own and independently prioritise a portfolio of approximately 60–80 primarily Danish customers, building trusted relationships across organisations of different sizes.
- Lead digital and in-person customer meetings, business reviews and success planning, connecting customers’ goals with the capabilities of the Benifex platform.
- Use customer, usage and engagement data to identify risks and opportunities, prioritise activities and drive stronger adoption of the functionality available to customers.
- Develop an understanding of customers’ businesses and strategies and proactively recommend how they can get greater value from the platform.
- Plan and deliver customer activities and projects throughout the year, balancing proactive customer development with incoming requests and operational priorities.
- Identify potential growth and expansion opportunities within your portfolio and partner with Account Directors to take these forward.
- Coordinate with teams including Professional Services, Marketplace, Enablement and Support to resolve customer needs and keep activities moving forward.
- Manage challenging customer situations, technical queries and incidents.
What are we looking for? 🔎- At least two years of relevant experience in a customer-facing role where you have independently managed and developed your own customer portfolio.
- Fluency in Danish, with the confidence to lead customer meetings, facilitate discussions and deliver presentations.
- Strong portfolio management and organisational skills, with the ability to prioritise effectively across multiple customers, projects and incoming requests.
- Experience working with digital systems or platforms combined with strong technical curiosity and an ability to learn a digital product in depth.
- An analytical and data-driven approach, using customer and usage insights to identify risks, opportunities and the right actions to take.
- Strong relationship and stakeholder management skills, with the ability to understand customers’ objectives while coordinating effectively across internal teams.
Bonus points for:
- Experience in Customer Success within SaaS, technology or another digital product environment.
- Experience driving customer adoption, including success planning and business reviews.
Our interview process✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
📞 Initial call with the Talent team.
🧪 Interview with the hiring manager.
⏳ Case study.
🤩 Final interview.
Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.