Brand Logistics Manager
ConnectWise · Tampa, Florida, United States
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
Manage the Brand & Creative intake and request-readiness process, including request triage, brief/spec sheet review, required input validation, priority clarification, routing, status tracking, and stakeholder follow-up. ••Review creative briefs, spec sheets, and request inputs before work is assigned to copy, design, video, or production teams, ensuring requirements, assets, stakeholders, deadlines, approvals, and desired outcomes are clear. ••Partner with creative discipline leads to define and maintain intake standards for design, copy, video, presentation, webinar, event, regional, campaign, and production requests. ••Clarify priority, urgency, ownership, and tradeoffs for incoming work, escalating to the Director, Brand & Creative when requests require reprioritization, stakeholder pushback, or additional resourcing decisions. ••Hold request owners accountable for providing complete information, timely feedback, approvals, final copy/assets, and required context before work advances through the creative workflow. ••Reduce unnecessary back-and-forth, rework, duplicated effort, errors, and late-stage changes by improving request quality, handoff discipline, and stakeholder alignment before execution begins. ••Maintain visibility into active and upcoming work so the Brand & Creative team can better anticipate capacity needs, blockers, rush requests, regional dependencies, cross-functional handoffs, and production risks. ••Coordinate alignment across stakeholders, regions, agencies, vendors, and creative disciplines for complex requests such as webinars, campaigns, events, executive materials, regional needs, and partner-facing assets. ••Support brand governance by helping ensure teams can find and use approved logos, templates, guidelines, messaging references, visual assets, presentation materials, and production-ready files. ••Manage DAM/Brandfolder logistics, including asset uploads, tagging, metadata, folder organization, permissions support, archive hygiene, naming conventions, and recurring cleanup. ••Coordinate vendor, contractor, print, promotional, shipping, and production logistics, including estimates, timelines, proofs, asset handoffs, delivery details, invoice/SOW support, and issue resolution. ••Create and maintain templates, checklists, intake forms, asset request guidance, production specs, vendor trackers, workflow documentation, and brand logistics playbooks. ••Brand quality assurance for event materials, including on-site Tier-1 events brand management ••Conduct research and analysis related to vendors, tools, asset usage, process improvements, operational bottlenecks, stakeholder needs, creative workflow optimization, and recurring sources of rework. ••Track and report on operational metrics such as intake volume, brief completeness, cycle time, blocked tasks, on-time delivery, rush request trends, asset findability, DAM hygiene, vendor status, recurring issues, and stakeholder satisfaction. ••Identify and implement process improvements, AI-enabled workflows, automation opportunities, and governance mechanisms that improve speed, consistency, visibility, stakeholder accountability, and operational leverage. ••Provide guidance and informal coaching to requestors, contractors, or cross-functional partners on intake expectations, asset usage, brand logistics processes, and workflow standards. ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.