Information Technology Support Specialist
Gatorbio · Palo Alto, CA · onsite
USD 50 to 75 · period not stated
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Managing Microsoft 365 accounts, phone, internet system, and cell phone users.
- Troubleshooting server and WAP issues as they arise.
- Diagnosing software and applications issues.
- Managing server-based software licenses.
- Communicating with outside support as needed.
- Supporting customers via phone or via telecommunications.
- Installing and configuring hardware, software, systems, and networks on both PCs and Macs.
- Installing and configuring PCs, printers, and peripherals within established standards and guidelines. Managing outside service and supplies for copiers and printers
- Providing support to conference room set up.
- Installing new hardware and software upgrades requested from users.
- Conducting analysis and troubleshooting via telephone, email, and by using remote assistance.
- Resolving technical problems with computing equipment and software.
- Assisting visitors and VIPs with the ongoing usability of PC, peripheral devices, and software.
- Providing on-site technical support and end-user technical training, including on-boarding and off-boarding employees.
- Providing technical support for IT services in conference rooms.
- Installing and performing maintenance on proprietary system/s.
- Providing timely resolution of end user problems in an accurate manner.
- Managing IT assets and inventory.
- Managing facility maintenance scheduling
- Installing PC for Gator instrument sold to customers.
- Any additional duties as assigned.
QUALIFICATIONS:
- B.A. degree preferred. IT certifications a plus.
- Drive for excellent customer service support (internal & external).
- Ability to work cross-functionally across all departments.
- Knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Experience in IT Support is a big plus.
- Understanding of PC/MacOS technology.
- High level of organizational skills and attention to detail.
POSITION REQUIREMENTS:
- The employee must be able to lift, push, and/or pull 50 lbs.
- This role will require long periods of standing, sitting, and walking.
- The employee will be required to use hands for computer work and answering calls.
- Must pass a health screening.