Quality Engineering Manager
Comfrt · United States · remote
About Us:
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About the Job:
As our Quality Engineering Manager, you will own quality strategy across our Storefront, Internal Apps, and Mobile apps. You will lead a team of QA engineers, mentor them toward stronger technical and strategic practice, and partner with engineering, product, and design leaders to define how Comfrt approaches quality.
We have a QA foundation in place, and this is a chance to build on it. We are looking for a highly technical leader who can set direction and stay close enough to the work to credibly guide it, across React-based web frontends, React Native mobile apps, and a serverless microservices backend on AWS.
Responsibilities:
Strategy & Leadership
- Define and drive QA strategy across the Storefront, Internal Apps, and Mobile pods, formalizing our practices into clear, documented standards, processes, and ownership
- Establish quality standards, including release readiness criteria, severity guidelines, and test coverage expectations
- Partner with engineering, product, and design leaders to embed quality into planning, development, and release
- Define and report on quality metrics, and use them to guide priorities
Team Management & Mentorship
- Manage, coach, and develop QA engineers
- Mentor the team on test design, automation, accessibility, and effective use of AI tools
Tooling & Process
- Evaluate and select QA tooling, including test management and bug tracking platforms, and lead its rollout
- Own test planning, test case, and regression processes across all pods
Hands-On Quality Engineering
- Contribute to and review automated test suites using Playwright and TypeScript
- Guide API and integration testing for our serverless backend on AWS
- Partner with engineers on testing our headless, React-based storefront and web applications
- Drive accessibility testing against WCAG 2.2 AA across web and mobile
- Step in on complex or high-risk testing and release validation as needed
Qualifications:
- 7–10 years of experience in Quality Assurance or Software Testing within a web, mobile, or digital product environment
- 2+ years of experience leading, managing, or formally mentoring QA engineers
- Demonstrated experience defining QA strategy and maturing QA processes
- Strong technical background, with proficiency in TypeScript and the ability to read, review, and write code alongside engineers
- Hands-on experience with test automation using Playwright and TypeScript, or similar
- Working knowledge of React and how modern web applications are built, rendered, and deployed
- Hands-on experience testing headless or composable eCommerce architectures (experience limited to Liquid theme-based storefronts is not a substitute)
- Basic understanding of AWS and serverless, microservices-based architectures
- Solid understanding of manual testing methodologies and test case design
- Experience writing and executing API tests, including REST and GraphQL
- Experience with test management platforms and bug tracking tools
- Experience with accessibility testing against WCAG 2.2 AA
- Experience using AI tools to accelerate test development and QA workflows
- Excellent communication skills, with the ability to influence engineering, product, and design leaders
Nice to Have:
- Experience building or maturing a QA function at a high-growth company
- Experience testing Shopify-powered eCommerce experiences
- Experience testing React Native applications and with mobile automation frameworks such as Maestro, Detox, or Appium
- Experience testing gamified product features such as streaks, progression systems, or reward logic
- Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Why Join Comfrt?
- Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
- Work in a supportive, creative environment where your ideas and growth are valued.
- Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
- Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.
Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.