EWM Support Consultant III
C5MI Insight · Remote - United States · remote
C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.
We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.
Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.
Position Summary:
The EWM Support Consultant III handles moderately complex SAP Extended Warehouse Management (EWM) support issues with minimal oversight. This individual owns support deliverables, performs in-depth root cause analysis, designs and configures fixes and minor enhancements, and informally mentors junior consultants to help clients maintain stable and efficient warehouse operations.
Essential Functions & Responsibilities:
- Performs hypercare support and resolves complex live system issues in the initial weeks following SAP EWM implementations.
- Owns resolution of moderately complex and high-priority support tickets from diagnosis through deployment, exercising judgment within defined support practices.
- Performs in-depth root cause analysis across EWM configuration, master data, S/4HANA or ECC interfaces, and custom objects and coordinates permanent fixes with development teams.
- Configures EWM solutions and designs fixes and minor enhancements, including functional specifications for development teams.
- Identifies recurring issues and trends and recommends process or system improvements that reduce ticket volume.
- Tracks system performance to identify bottlenecks and areas for improvement.
- Leads testing of fixes, patches, and enhancements, including regression testing, and validates results with business users.
- Collaborates with clients, business stakeholders, development teams, and project managers to maintain and enhance system performance.
- Mentors EWM Support Consultants I and II informally and reviews their resolutions and documentation.
- Documents support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing and future reference.
- Applies software updates and security patches as needed to ensure system integrity.
- Travels up to 25-50% to client sites to provide onsite go-live and hypercare support.
- Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
- Performs other related tasks as assigned by direct supervisor.
Minimum Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 3-5 years of relevant experience, including SAP EWM configuration and troubleshooting, OR 5-7 years of relevant experience without a bachelor’s degree.
- Background or education in logistics, distribution, MIS, IT, or a related field.
- SAP EWM certification required; if not currently certified, must obtain certification within 6 months of hire.
- Strong understanding of SAP EWM and the software development life cycle (SDLC).
- Experience owning deliverables and solving moderately complex problems.
- Organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously and prioritize urgent issues effectively.
- Clear and professional communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work collaboratively in diverse, cross-functional teams and manage competing priorities effectively.
- A self-starter with the ability to work independently in a fast-paced environment.
- Must be able to obtain and maintain an active government clearance (requires U.S. citizenship).
Nice to Have:
- Experience on at least one full-lifecycle SAP EWM implementation.
- Experience with RF framework, Post Processing Framework (PPF), or Material Flow System (MFS).
- Ability to read and debug ABAP code.
- Experience working with the Department of Defense or another federal agency.
Compensation: In accordance with pay transparency law, the expected salary range for this position is $115,000 – $130,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.
Application Deadline: We anticipate this job posting will be posted until 12/1/2026.
Benefits:
C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits
Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action:
- Challenge – We believe in challenging the present – it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win.
- Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy.
- All In – You can’t fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential.
- Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.
- GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
- Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.
How to Apply:
To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.
If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter.
C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citi