Customer Success Manager
Nasoft.eg · Kuwait City, Al Asimah Governate, Kuwait · onsite
Nasoft is hiring for one of its clients, a leading company specializing in Accounting and ERP Services.
We are currently looking for a detail-oriented and client-focused Account Manager with a strong accounting background to manage and maintain long-term client relationships, ensure accurate account management, and facilitate smooth coordination between clients and internal teams.
The ideal candidate will have strong communication and interpersonal skills, along with a solid understanding of accounting principles, invoicing, payments, and account reconciliation. The candidate should also be highly organized, detail-oriented, and capable of effectively managing multiple client accounts and priorities.
Key Responsibilities- Manage and maintain strong, professional relationships with assigned clients.
- Act as the main point of contact for clients regarding account-related matters.
- Follow up with clients on invoices, payments, outstanding balances, and collections.
- Prepare, review, and track invoices and account statements.
- Monitor client accounts and ensure accurate and up-to-date financial records.
- Perform account reconciliations and identify discrepancies when needed.
- Coordinate with the Finance and Accounting teams to resolve payment and billing issues.
- Follow up on overdue payments and maintain accurate records of collection activities.
- Handle client inquiries related to invoices, payments, balances, and account statements.
- Prepare regular account reports and provide updates on account status.
- Ensure all client transactions and account information are properly documented.
- Support the preparation of financial reports and account summaries when required.
- Identify potential account issues and escalate them to the relevant team when necessary.
- Coordinate with Sales, Finance, Operations, and other internal teams to ensure a smooth client experience.
- Maintain confidentiality and accuracy when handling client and financial information.
- Bachelor’s degree in Business Administration, or a related field.
- 2–3 years of relevant experience in Sales Account Manager or a similar role.
- Strong communication and client relationship management skills.
- Excellent follow-up and organizational skills.
- Strong attention to detail and accuracy.
- Good analytical and problem-solving skills.
- Proficiency in Microsoft Excel and accounting/ERP systems.
- Ability to manage multiple accounts and priorities effectively.
- Good command of English, both written and spoken.
- Previous experience in a client-facing role.
- Experience working with international clients or handling accounts in different currencies.
- Experience with CRM, ERP, or accounting software.
- Strong negotiation and follow-up skills, particularly in payment collection.
- Working days : 5 days / week
- Working hours : 8h
- Social Insurance Provided
- Medical Insurance provided
- Working Model : Onsite
- Working Location : Kuwait