Area Manager PCC and Crematories
Sci · California, Santa Ana, United States
Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
- Develop annual business plan
- Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives
- Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
- Approve expenditures and invoices including overtime
Operations
- Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
- Remove barriers, encourage ideas, and identify improvements
- Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
- Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
- Responsible for establishing location goals and priorities
- Develop, communicate, and monitor goals, priorities, processes and procedures
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Effectively present and communicate Company and Market strategies, values, and goals to location staff
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
- Ensure all safety, quality control, and compliance standards are adhered
People Development
- Develop a strong, trusting, and reliable team
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and appropriate feedback
- Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
- Establishes pay, recommends pay increases, special pays, and career advancements
- Discipline staff as necessary; writes development plans to close behavior or skill gaps
- Collaborates with Human Resources throughout discipline, development, and termination processes
- Recommends and discusses terminations with Market Leadership.
Other
- Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
- May network with key community leaders to build business relationships, influence, and support the community
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
- Develop and implement plans to improve customer satisfaction index and on-line community reviews
- Other responsibilities as requested or assigned
- Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork
MINIMUM Requirements
Education
- High School Diploma or equivalent required
- At least twelve (12) hours college courses in Finance & Accounting strongly preferred
Certification/License
- Embalming Licensure may be required depending on state/provincial regulations & requirements.
Experience
- At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
- Funeral Home Management experience required
- At least two (2) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
- Knowledgeable in industry competitive pricing, demographic patterns, and market competition
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint
Work CONDITIONS
Work Environment- Work indoors and outdoors during all seasons and weather conditions
- Exposure to various chemicals and fluids
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families
Work Postures- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours- Working beyond “standard” hours as the need arises
- Travel up to 25%
Pay:
$85,000 - $90,000 yearly based on experience
Benefits:
Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program
Postal Code: 92705
Category (Portal Searching): Operations
Job Location: US-CA - Santa Ana