Customer Support Coordinator- Haz Waste
republic · Livonia, Michigan, United States · onsite
POSITION SUMMARY: The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. This position will also be the point of contact for Sales, Operations, and Customer Support Management and will coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports.
PRINCIPAL RESPONSIBILITIES:
- Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
- Facilitates communication channels to address customer queries effectively.
- Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.
- Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.
- Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
- Serve as the initial point of contact for Sales, Operations, and Customer Support Management.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.
- Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.
KNOWLEDGE SKILLS AND ABILITIES:
- Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.
- Knowledge of basic accounting processes
- Ability to identify trends and data patterns
- Ability to work within a team environment and handle multiple assignments simultaneously
- Proficient with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries
QUALIFICATIONS:
- Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
MINIMUM QUALIFICATIONS:
- 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field.
- High School diploma or GED.
Location: Livonia, MI (100% onsite)
Schedule: Monday-Friday, 8:00 AM-5:00 PM local time
We are seeking a detail-oriented professional with administrative and/or office support experience to join our team. This role is based fully onsite at our Livonia, MI location and involves providing administrative support, managing customer service emails, handling incoming and outgoing mail, and assisting with day-to-day office operations. Please note that this is not a call center position and does not involve high-volume phone support.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and