Cookery School Assistant, Fixed Term Contract
Bamford Collection · Moreton-in-Marsh, United Kingdom
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
SALARY: £30,000 per annum
HOURS: 40 hours per week, Tuesday to Saturday.
ABOUT US
The Cookery School Assistant plays an important role in delivering an exceptional customer experience at the Daylesford Cookery School. Supporting the day-to-day administration, coordination and operation of the Cookery School, this role ensures courses, events and guest experiences are delivered seamlessly and to the highest standards.
ABOUT THE ROLE
Acting as a Daylesford ambassador, the Cookery School Assistant will provide excellent customer service, maintain booking systems and course information, support marketing activities and work closely with chefs and operational teams to ensure a smooth and enjoyable experience for every guest. The successful candidate will be highly organised, customer-focused and passionate about food, hospitality and the Daylesford brand.
RESPONSIBILITIES
- Deliver exceptional customer service across all customer touchpoints, ensuring every interaction reflects Daylesford's values and standards.
- Respond promptly and professionally to customer enquiries via telephone, email and in person.
- Support customers with bookings, amendments, cancellations and general enquiries.
- Welcome guests to the Cookery School and contribute to a warm, informative and engaging experience.
- Act as an ambassador for Daylesford, promoting our courses, products and experiences.
- Support the administration and coordination of cookery courses, workshops and events.
- Prepare guest lists, joining instructions and course materials ahead of classes.
- Assist in ensuring the Cookery School is presented to the highest standards at all times.
- Support chefs and operational teams in the smooth delivery of courses and events.
- Assist with the creation and scheduling of content across digital and social media channels.
- Maintain accurate records, filing systems and customer databases.
- Assist with sales, booking and attendance reporting.
- Support the wider business and undertake additional duties as reasonably required.
SKILLS & REQUIREMENTS
- Experience in an administrative, customer service, hospitality or events environment.
- Excellent organisational skills with strong attention to detail.
- Strong written and verbal communication skills.
- Experience using Microsoft Office applications and booking systems.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Passion for food, hospitality and delivering outstanding customer experiences.
PERKS & BENEFITS
Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:
- Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
- Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
- Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
- Book any of our wellness classes, treatments, services or courses at
- the Daylesford cookery school with 30% off for all employees.
- Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
- Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
- Padel Discount: (Cotswolds)
- Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
- Local Gym Discounts (Cotswolds Area)
- Wellbeing modules: to provide practical support and advice for your wellbeing
- Electric Car Scheme: (subject to criteria, following probation)
- Volunteering Days: One paid day per year to volunteer with a charity of your choice
- Private Medical: Subsidised private medical insurance through Bupa
- Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
- Life Assurance: Cover equivalent to one year of your annual salary
- Enhanced Family Leave Pay (T&C’s apply)
- Enhanced Company Sick Pay (T&C’s apply)
- Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
- Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)
- Flu Jabs (optional, available twice per annum)