Groups, Meetings & Events Manager
AccorHotel · Hamburg, HH, Germany
The Hoxton is coming to Hamburg!
The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene. Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space.
We are looking for a Groups, Meetings & Events Manager to join our team at The Hoxton, Hamburg.
What you’ll do…
- Lead our busy reactive groups & events team by leading by example and delivering training and support on Hoxton brand standards for all stages of our reactive quoting, contracting and planning journey.
- Have a great understanding of our operation – and support the groups & events team in training on our operation and providing tip-top handovers to the hotel teams in order to deliver incredible guest experiences.
- Work with the Director of Sales on projects and initiatives to drive conversion and identify opportunities for success.
- Provide forecasting and reporting on revenues and business levels and help turn these into strategies and understanding to support the team maximising conversion, driving revenues, and hitting targets.
- Show your keen eye for detail to use, update and train the team on our booking systems: think tracking and following up on enquiries, generating contracts, invoices and function sheets, inputting details for operational handover, taking deposits and tracking payments and keeping an up-to-date database.
- Develop great product knowledge and proactively share this with the team through training and day to day support – become a ‘go to’ person who either knows the answer or where to find it!
- Prioritise developing client relationships and work to truly understand guest needs, while always following up and creating opportunities to develop repeat business.
- Work with the Director of Sales on projects and initiatives to drive conversion and identify opportunities for success.
- Be an ambassador for The Hoxton brand and support the team in keeping the guest experience at the heart of everything we do.
- Actively contribute to a positive team culture as part of a fast-paced department.
- Build strong relationships and communication with other Hoxton teams, championing positive collaboration across the business.
- Keep your thinking cap on at all times, get creative when problem solving and don’t be afraid to challenge the norm – we want your fresh ideas!
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Experience working within reactive sales in groups or events within hotels in a leadership role.
- Someone who gets a kick out of converting sales, with a track record of beating targets.
- Experience using a system like Opera and Delphi would be an advantage.
- A people person, great at building and nurturing long lasting relationships.
- You’re a proactive and experienced individual with great enthusiasm and self-motivation.
What's in it for you...
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Plenty of opportunity for development.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Excellent discounts across The Hoxton and the global Ennismore family.