Digital systems and Development Lead
fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/CX_1001 · Trowbridge, Wiltshire, United Kingdom · hybrid
Salary: £44,253- £46,579 per annum
Hours per week: 37 hours
Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received
Drive digital innovation and transformation as our Digital Systems and Development Lead. This is an exciting opportunity to play a leading role in modernising services for the Wiltshire Pension Fund, helping to deliver smarter, more efficient and customer-focused ways of working. Working at the heart of the Fund, you will lead the development of digital solutions that improve service delivery, strengthen data quality and enhance the experience of members, employers and colleagues.
As the technical lead for digital systems and services, you will identify, design and deliver improvements across business systems, online services, self-service platforms, digital communications and customer contact channels. You will work closely with operational teams, ICT colleagues, software suppliers and external stakeholders to develop solutions that reduce manual processes, improve reporting and support regulatory compliance. You will also play a key role in shaping the Fund’s approach to automation and emerging technologies, including artificial intelligence.
This is a varied role combining strategic thinking with hands-on delivery. You will develop business cases and project plans, oversee system enhancements, support cyber security and information governance requirements, and use performance data to identify opportunities for continuous improvement. Acting as a trusted adviser, you will provide specialist guidance to colleagues and help embed secure, efficient and scalable digital practices across the service.
We are looking for a proactive and innovative professional with strong technical knowledge, excellent problem-solving skills and the ability to build effective relationships with a wide range of stakeholders. If you are passionate about digital transformation, enjoy turning ideas into practical solutions and want to make a real difference to the future of pension services, we would love to hear from you.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details
Katy Hutchinson, Pension Fund Operations Manager, Katy.Hutchinson@wiltshire.gov.uk
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Application criteria
Please download and read the role description and person specification carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Disability Confident Employer
Application process
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.