Founding Enterprise Account Manager
True Talent Solutions Partners · Redwood City · onsite
ABOUT THE ROLE
As the first Enterprise Account Manager at a B2B AI software company, you will own post-launch relationships and renewal and expansion outcomes across a portfolio of enterprise accounts. Reporting to the COO, you will help establish the account management function and support customers as they grow adoption of AI and voice technology.
WHAT YOU'LL DO
- Manage customer relationships from production launch through renewal across a portfolio of enterprise accounts.
- Forecast, negotiate, and close renewals while identifying opportunities to expand customer usage.
- Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions.
- Use usage data and adoption dashboards to build customer business cases for expanding from pilots to production and across teams or use cases.
- Lead executive business reviews and bring customer blockers to Product and Engineering with clear revenue context.
WHAT WE'RE LOOKING FOR
- Two to seven years of experience in enterprise account management or customer success at B2B software companies.
- Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, with a track record of measurable revenue results.
- Experience managing a double-digit portfolio of enterprise accounts with organizations of 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.
- Ability to lead executive conversations, negotiate commercial terms, and work effectively in a fast-paced, in-person startup environment.
- Familiarity with CRM systems, usage analytics, APIs, and ideally usage-based pricing, AI, LLMs, or voice AI.
- Experience with call center-heavy sectors such as healthcare, financial services, or airlines is a plus; strong computer science fundamentals are also valued.
- Consistent tenure in recent roles and experience primarily in the US are preferred.
COMPENSATION & BENEFITS
Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.
LOCATION
On-site in Redwood City, California.